Referral Engagement Coordinator

Job Description

Job Description

Cummins Behavioral Health Systems, Inc. is seeking an experienced office professional for a rewarding career as Referral Engagement Coordinator to provide services at our office located in Avon, IN. 

Job Summary:

The Referral Engagement Coordinator (REC) is responsible for managing the intake and engagement process for incoming outpatient and Department of Child Services associated behavioral health referrals. This role ensures timely review, coordination, documentation, and outreach to support access to care while maintaining compliance with organizational, clinical, and regulatory standards.

The REC serves as a central liaison between referral sources, internal clinical teams, and operational leadership to determine service eligibility, facilitate engagement, and initiate services efficiently.

Essential Functions :

1. Referral Intake and Monitoring: Monitor designated referral inboxes regularly, triage incoming communications, track and respond to time-sensitive referral requirements

2. Referral Review and Determination: Determine referral acceptability and collaborate with clinical leaders when needed

3. Referral Acceptance and Documentation: Accurately document referral decisions, enter appropriate data in electronic health record including authorizations

4. Chart set up and data management: Ensure consumer charts have updated demographic and payer information

5. Outreach and Engagement Coordination: Make timely outreach to referred individuals and document all outreach attempts appropriately, ensure referred individuals are provided with appropriate same day access information

6. Provider and Stakeholder Coordination: Communicate with referral sources to provide updates on referral status and request updated referrals as needed

7. Compliance and Quality Assurance: Ensure all referral processes adhere to required timelines and documentation standards

8. Ongoing case Monitoring and Closure: Monitor referral progression through engagement and ensure proper case closure when appropriate

Education and Experience:

• High School diploma or equivalent required; associate or bachelor's degree preferred (behavioral health, social work, or related field)

• Experience in healthcare intake, care coordination, or behavioral health is preferred

• Familiarity with electronic health record systems preferred

• Prior experience with DCS, juvenile justice, or community-based services is a plus

Knowledge, Skills, and Abilities:

• Organizational and Workflow Management: Ability to efficiently manage high-volume referral workflows by prioritizing tasks, maintaining oversight of competing demands, and ensuring timely and accurate processing.

• Critical Thinking and Decision Making: Ability to evaluate referral information using knowledge of service eligibility, risk factors, and program capacity to make sound, timely acceptance or denial decisions.

• Communication and Collaboration: Ability to clearly and professionally exchange information, coordinate with internal teams and external partners, and facilitate problem-solving to support service access.

• Attention to Detail and Documentation Accuracy: Ability to apply knowledge of documentation standards and systems to ensure precise data entry, identify discrepancies, and maintain complete, compliant records.

• Behavioral Health Systems Knowledge: Ability to apply understanding of behavioral health services, referral pathways, and care coordination processes to support appropriate service alignment and access.

• Adaptability and Priority Management: Ability to remain effective in a fast-paced environment by adjusting to shifting priorities, managing deadlines, and sustaining productivity under pressure.

Benefits Include:

• Competitive salaries
• Comprehensive insurance packages include major medical, vision, dental and prescription drug coverages 
• Excellent work life balance 
• Generous paid time starting with 23 days for sick, personal or vacations time
• 8 paid holidays
• Employer matching contributions into your 401K program
• Cummins is a qualifying employer for Public Service Loan Forgiveness programs.

As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.

Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.