Operations Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Wellness resources

The Operations Manager is the backbone of the club, responsible for ensuring seamless daily functions, maintaining brand standards, and driving operational revenue. You will lead the "back office" and front-desk teams to provide a clean, organized, and high-energy environment for our members.

What We Offer

• Competitive Salary & Performance Bonuses
• Comprehensive Benefits: Full medical, dental, and vision coverage.
• Work-Life Balance: Ample vacation days, personal leave, and holidays.
• Growth: Ongoing in-house training and discounted recertifications (NASM, ACE, ISSA).
• Perks: Free gym membership, employee discounts, and team-building events.

Key Responsibilities

Operational Excellence & Revenue

• Financial Targets: Take ownership of hitting monthly Operations Revenue goals through efficient management and point-of-sale oversight.
• Inventory Control: Manage supply ordering, receiving, and inventory reporting to ensure the club is always fully stocked and operational.
• Reporting: Maintain an efficient "back office" by filing accurate daily and weekly revenue and inventory reports.

Team Leadership & Standards

• Staff Development: Hire, train, and develop a high-performing operations team focused on friendliness and punctuality.
• Brand Presentation: Ensure the team consistently executes the basics, including strict adherence to dress code and club cleanliness.
• Teamwork: Instill a sense of common responsibility across all club functions to improve both the member and team member experience.

Member Retention & Experience

• Advocacy: Act as a champion for member retention by advocating for the best possible operational processes and in-club experiences.
• Facility Management: Supervise the general maintenance and organizational flow of the club to ensure a premium "Big Gym" feel.

Qualifications

• Experience: Previous management experience required; background in the Health & Fitness or Hospitality industry is highly preferred.
• Skills: Highly organized with strong oral, written, and presentation communication skills.
• Leadership: A proactive leader willing to take responsibility and solve problems regardless of the situation.
• Technical: Comfortable supervising point-of-sales (POS) operations and managing detailed administrative files.