Retail Regional Manager East

Retail Regional Manager East


Employment Type: Full-Time

Salary: $140,000.00 - 165,000.00 annually


Job Summary:
The Retail Regional Manager East is responsible for leading a portfolio of boutiques across the Eastern region, driving sales growth, elevating customer experience, and ensuring operational excellence. This role develops and mentors Store Managers, sets and executes regional strategies, and upholds luxury brand standards across all locations. The ideal candidate brings deep experience in luxury retail, a strong client-centric mindset, and a proven ability to lead diverse, multi-unit teams.


Essential Duties & Responsibilities:

• Lead regional initiatives including new store openings, remodels, closures, systems implementations, and organizational changes.
• Monitor market trends and competitor activity; recommend and implement changes to improve sales, service, and profitability.
• Ensure consistent execution of brand standards, luxury service rituals, and visual merchandising guidelines in all locations.
• Oversee daily retail operations across the region, planning and implementing activities to maximize sales and profitability.
• Meet or exceed company targets in net sales, budget adherence, costs, stock management, and staffing.
• Identify underperforming locations and develop targeted action plans to improve sales performance, client experience, and operational efficiency.
• Oversee product presentation, visual merchandising, stock control, sales service, POS operations, promotions/marketing, and store upkeep.
• Develop the retail skills of store teams, including POS system use, reporting, and operational best practices.
• Set clear, measurable goals and KPIs for stores and monitor performance regularly.
• Review and approve store schedules to align with business needs and traffic patterns.
• Ensure timely and accurate weekly reporting from all stores; for concessions, monitor reconciliation reports and track performance.
• Champion clienteling and CRM in each store, driving client opt-in, conversion, and customer retention.
• Ensure all training is documented, scheduled, and followed up; promote a "train the trainer" culture within the region.
• Conduct annual performance reviews for Store Managers and support ongoing development plans.
• Interview, hire, and train new retail employees in collaboration with HR and training partners.
• Ensure compliance with company policies, labor laws, safety standards, and loss prevention practices.
• Partner with HR on employee relations, performance management, coaching, corrective actions, and retention strategies.
• Oversee completion of new hire paperwork, orientation, and required e-training programs.
• Compile and share competitor and market intelligence as needed.
• Execute and manage a travel plan for regular store visits, follow-up, and regional coverage.
• Perform additional duties as assigned.


Minimum Requirements:

• BA degree in business or a related field, or equivalent combination of education and experience.
• 5+ years of luxury retail experience managing multi-site stores or departments, including P&L, inventory, operations, and customer service.
• 5+ years of management experience leading teams of 6 or more, including training, coaching, and performance management.
• 3+ years in a customer service-oriented role.
• Experience in a multi-unit environment with knowledge of retail or hospitality operations and financial reporting.
• Experience working with department store concessions and/or multi-channel retail formats preferred.
• Demonstrated success managing store openings, remodels, and/or expansions in a luxury or premium retail environment.
• Ability to work full-time, regularly exceeding 40 hours per week, including early mornings, evenings, weekends, and holidays as needed.
• Experience in coaching, employee engagement, leadership development, and soft skills training.
• Proven ability to influence and lead senior store leaders through change, ambiguity, and growth.
• Proficiency with retail reporting tools, KPI dashboards, and CRM/clienteling platforms.


Knowledge, Skills & Abilities:

• Passion for luxury clients, products, and elevated service.
• Collaborative team player with strong interpersonal skills.
• Strong client-first mindset and proven luxury sales and clienteling experience.
• Strong business acumen with the ability to interpret and act on financial and operational data.
• Track record of meeting sales goals and achieving KPIs in a multi-unit luxury environment.
• High integrity and ability to lead by example.
• Extensive knowledge of retail operations and processes.
• Skilled at resolving escalated issues and collaborating with cross-functional partners when needed.
• Executive presence with the ability to communicate effectively with senior leadership, store teams, and external partners.
• Flexibility to travel extensively and adapt to changing business needs across the Eastern region.


Physical Demands & Working Conditions:

• Sedentary work: exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.
• Role involves primarily sitting, with walking and standing required occasionally.
• Travel is required approximately 70% of the time.