Service Administrator

Service Administrator

Reports To: Sr. Service Manager

Location: Bethlehem, PA

Company: TIME Manufacturing Company

Company Overview

TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brandsVersalift, Ruthmann, Bluelift, France Elvateur, Movex, BrandFX, and Aspen Aerialsthe company serves diverse industries, including electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights.

Job Summary

We are seeking a reliable Service Administrator to support daily operations at our Bethlehem service shop. This role is the first point of contact for customers and supports service operations through communication, work order management, labor entry, and invoicing.

Key Responsibilities

Greet customers and answer incoming phone calls

Communicate with customers by phone and email regarding service jobs

Open service work orders and gather unit information (warranty, rental/demo, claims)

Call customers for job approvals, updates, and completion

Enter daily employee labor hours

Assist with invoicing of service operations

Use Microsoft Word and Excel to track labor and service jobs

Qualifications

High School Diploma or GED

2 + years clerical administrator or customer service experience

Strong customer service and communication skills

Organized, detail-oriented, and dependable

Comfortable using Microsoft Word and Excel

Prior service or administrative experience preferred

Core Benefits

Competitive salary and bonus structure

Comprehensive health, dental, and vision insurance plans

401(k) with company match

Paid time off and holidays

Professional development opportunities

Collaborative and innovative work environment

Equal Employment Opportunity (EEO) Statement

Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.