Greeter

1871518BR

Title:

Greeter

Job Description:

• Models and delivers a distinctive and delightful customer experience.

• Responsible for greeting, observing, reporting, and assisting in providing a deterrence to crime or other improper activity.

• Responsible for assisting in protecting Walgreens property from theft, vandalism, fires, and all unusual activity in order to provide a safe and secure environment.

• Responsible for assisting Walgreen management with reducing and preventing shrink.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Maintains a position of visibility at the front of the store by the exit doors at all times.

• Notifies management and Loss Prevention of any of the following: vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering, and violent crimes.

• Observes and reports to management any suspicious persons or behavior.

• Deters vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering and violent crimes.

• Implements Company asset protection procedures to identify and minimize profit loss.

• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

• Responds to EAS Entry and Exit Alarms. Investigates the source of the alarm politely and professionally and with customer’s cooperation.

• Verify receipt for purchases and if receipt is missing, suggest to customer/employee to pay for item if merchandise was not paid for. Notify management of all such incidents.

• Perform bag checks on all employees as they depart store at the front door.

• Recognize and greet all customers and act as an “ambassador” of customer service.

• Regularly check behind front registers as identified by management. Report any irregularities to management and Loss Prevention.

• Direct customers arriving at the store seeking a refund to the Cosmetic department.

• Complies with all company policies and procedures; maintains respectful relationships with coworkers.

• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Auto req ID:

1871518BR

External Basic Qualifications:

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours.

Store:

05761-CHARLOTTE NC

Employment Type:

Flexible hours

Full Store Address:

4701 SOUTH BLVD,CHARLOTTE,NC,28217

Job Function:

Retail

Preferred Qualifications:

• Prefer six months of experience in a retail environment.

• Prefer to have prior work experience with Walgreens.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Company Indicator:

Walgreens

Common Location:

4701 SOUTH BLVD,CHARLOTTE,NC,28217-02117-05761-S

Max Rate:

17.5

Pay Type:

Hourly

Start Rate:

15