Lead Teller

Job Description

It's about being the person that wants to see others succeed.

Are you known for your ability to adapt quickly to fast-paced environments and embrace change with open arms? Does solving customer's complex problems and delivering next-level customer service bring a smile to your face? Are you excited to step into a leadership role? If so, then the Lead Teller role might be for you!

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled financial services.

Who you are:

As a Lead Teller, you are our subject matter expert. You are the first point of contact for many of our tellers and customers, and you set the standard for what it means to bank with us. Our lead tellers believe in dependability, integrity, and serve as a guide to our newest retail team members. They are empathetic problem-solvers that have a genuine care for people and consistently deliver our kind of banking experience-the kind that makes people want to stop by the bank and say hello.


What you'll do:

• Perform the duties of a teller in accepting and recording payments, deposits, and other transactions
• Provide guidance to tellers in complex customer transactions, and training for new tellers
• Ensure adequacy of currency and coin supply
• Balance daily settlements, such as ATM or vault
• Keep informed of changes in services or procedures to educate, inform and earn new relationships through referrals as appropriate
• Handle collections, notes and exchanges
• Responsible to perform cash audits as necessary
• Manage risk and actively practice loss prevention under principal accountabilities
• Remain familiar with applicable policies, laws and regulations, and Bank Secrecy Act policies
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• Required availability: Monday-Friday: 9:15am-6:15pm, with Rotating Saturdays: 8:45am-1:15pm
• Minimum 6 months teller experience
• Excellent written and verbal communication skills
• Excellent customer service skills
• Ability to work in a team environment
• Leadership and coaching ability
• Proficient in Microsoft computer application

Additional Preferred Skills:

• Cash handling experience

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Training classes and leadership development
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.

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