Personal Banker

About the Role The Personal Banker is the first point of contact for many of our customers, offering a blend of personal banking and teller services while maintaining the highest standards of customer experience and integrity. Responsibilities Provide coverage in both personal banking and teller services while meeting consumer banking performance standards. Educate and advise customers on deposits, loans, and provide support for any service or account maintenance issues. Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures. Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions. Manage risk while actively practicing loss prevention. Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act requirements. Develop relationships with clients, becoming their known point of contact. Provide advice and guidance to help people along their financial journey. Use good judgment and act with integrity in all customer interactions to achieve all‑win outcomes. Qualifications Required availability: Monday‑Friday, 7:45am‑6:15pm with rotating Saturdays, 8:45am‑1:15pm. Exceptional customer service skills. Proficiency in Microsoft applications. Excellent written and verbal communication skills. Cash‑handling experience. College hours experience. Experience in dealing with fraud, protecting customers' money, and building trust so clients feel comfortable and safe. Benefits Medical, dental, vision, long‑term disability, and life insurance. 401(k) matching. Generous holiday and paid time off schedule. Tuition reimbursement. Extensive health and wellness programs, including the Employee Assistance Program. Referral bonus program. #J-18808-Ljbffr