Multi-Line Representative - State Farm Agent Team Member

Job Description

Job Description

*Bilingual Mandarin Position*

Location Address: Anthem, AZ 85086

At Nanette Mcclelland-Miller - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us .

Responsibilities:

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications:

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses before start date.
• Bilingual Mandarin speaker (required).

Benefits :

• Health Allowance: $300 per month to support health-related expenses after 90 days of employment.
• Short Term Disability: Offered to qualifying new employees after 90 days, with premiums covered by the agency.
• Instant Answer Term Life Insurance: $50,000 term life coverage available to qualifying employees after a 90-day waiting period.
• Earned Time Off (ETO): Three weeks (15 business days) of annual leave will begin accruing after the 90-day probation period. Please note that ETO does not roll over; a new 15-day balance will be granted each year on the employees anniversary date. To maintain sufficient leave throughout the year, employees should use no more than 50% of their earned time off (ETO) before July.
• Observed Holidays: Thanksgiving Day, Christmas Day, New Years Day, 4th of July, and Memorial Day.
• Retirement Plan: Eligibility for 401(k) plan with a 3% employer match after 90 days.