Desktop Support Specialist

Desktop Support Specialist


City: West Lafayette


Job Description:


Job Summary

Desktop Support Specialist
Purdue IT | West Lafayette, IN

Purdue IT is seeking a customer-focused Desktop Support Specialist to provide technology support services for faculty and staff across the university. In this role, you will coordinate the installation, upgrade, and support of hardware, software, peripheral devices, and other technologies while helping users make the most of available tools and resources. You will work collaboratively with a team of IT professionals, you will troubleshoot technical issues, support academic, instructional, and research activities, and contribute to the implementation of technology solutions that enhance the Purdue experience.

What You'll Bring:

• Experience providing desktop and technical support in a professional environment
• Strong problem-solving and customer service skills
• Knowledge of computer hardware, software, and peripheral devices
• Ability to work independently while collaborating effectively with a team
• A commitment to delivering reliable technology solutions and support

Join Purdue IT and help empower teaching, learning, and research through exceptional technology support.

What We're Looking For

Education and Experience Required:

• Associate degree in Computer Science, Computer Technology OR a related field of study
• Six (6) months of IT desktop support or related IT experience
• Consideration will be given to an equivalent combination of related education and required work experience
• Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software

Skills Required:

• Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
• Knowledge of:
  • personal computer, network, server and office productivity technologies
  • computer networking concepts including IP networking and firewalls
• Capable of providing quality end-user support and training with patience and consideration of others
• Clear and effective verbal and written communications skills. Good interpersonal skills
• Demonstrated ability to troubleshoot hardware and software problems on desktops
• Ability to:
  • plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
  • complete projects within deadlines
  • lift and carry 10-25 pounds frequently and 40 pounds occasionally
• Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required

Preferred:

• Basic understanding of Microsoft Active Directory management including group policy
• Ability to navigate collections and packages via SCCM
• Previous academic support is strongly preferred
• Knowledge of:
  • workstation/user administration within a LAN environment
  • web design and maintenance desirable
  • multiple operating systems

Additional Information:

• Purdue University will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• FLSA: Non-Exempt (Eligible for Overtime)
• Retirement Eligibility: Non-exempt Defined Contribution Plan
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Administrative and Operational Support 3

• Pay Band S050
• Job Code #20003371

Career path maker:

Who We Are

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Equal Opportunity Employer

Purdue University is an EOE employer.