Operational Analyst I

Operational Analyst I

Job Category: Mortgage Servicing Requisition Number: OPERA002472

Posted: April 8, 2026

Full-Time On-site Englewood, CO 80112, USA

Pay or shift range: $75,000 USD to $95,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone is seeking an Operational Analyst I for our Servicing Center located in Englewood, CO. This position will be responsible for helping to develop logic and reporting solutions for the Loan Servicing business. They will partner with the operational teams to understand their business needs in order to develop key data driven insights.

• Location: Onsite daily in Englewood, CO
• Compensation: $75-95k

Key Responsibilities:

• Develop regular reporting to servicing team members on operational results, key metrics and underlying drivers
• Mining complex databases to produce simplified reporting outputs
• Report on data-driven performance indicators to business leaders to effectively manage and improve operational and financial results
• Document and maintain logic for internal and external reporting or data systems
• Help develop and maintain the operational reporting packages for regulatory and other external partners
• Query industry data and develop reporting to support industry comparisons against peers and aid in the development of future strategy
• Perform other job-related duties as assigned.

Qualifications:

• Bachelor's degree or equivalent work experience
• Mortgage Servicing experience preferred
• Advanced SQL experience and the ability to manage large data sets using tools like Excel and Business Intelligence platforms (Sigma, Power BI, Tableau or similar)
• Experience developing reporting and analytics in the financial services industry
• Ability to connect operational problems with analytical solutions
• Ability to work in a team environment to accomplish shared goals
• Must be self-motivated, energetic, the ability to work independently and proactively while prioritizing workload, and ability to multi-task
• Strong analytical reasoning, problem solving and critical thinking skills
• Effective verbal and written communicator
• Must be well organized with attention to detail
• Excellent interpersonal and relationship building skills
• Strong computer and technology related skills
• Minimum 2 years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.