Mobile RV Service Technician

Job Description

Job Description

We are looking for a Mobile RV Service Technician to join our Team! This position is based in South Carolina.

At Campers Inn RV, we’re more than a dealership—we’re a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVer’s Trusted Resource for our employees, customers, and partners, and to lead the industry through forward-thinking ideas and positive change. As we continue to expand across the country and prepare for global growth, we’re proud to offer meaningful career paths, strong development opportunities, and the chance to make a real impact in the communities we serve.

Founded in 1966 by Art and Fran Hirsch, Campers Inn RV has grown into the Nation’s Largest Family-Operated RV Dealership, with nearly 50 locations in over 20 states. Our family-focused roots still guide us today—treating every employee and customer with fairness, respect, and genuine care. We believe in living our core values of Integrity, Teamwork, Continuous Improvement, and Sustainability in everything we do.

Our dedication to excellence has earned us national recognition. Since 2010, we’ve been named a Top 50 RV Dealership in the U.S. every year and were recently honored by RVBusiness as one of the Top 5 Blue Ribbon RV Dealerships in the industry.

Join Campers Inn RV and be part of a company where your career can grow, your contributions are valued, and your work truly makes a difference.

Position Summary

The Mobile RV Service Technician is a self-directed, field-based role responsible for providing on-site RV diagnostics, repair, and maintenance services at customer locations. This position owns the entire service experience—from travel and customer communication to estimating, repair execution, documentation, and payment collection. The role requires strong technical expertise, professionalism, and the ability to operate independently while representing the company brand in the field.

Key Responsibilities

Field Service & Repairs

• Perform mobile diagnostics, maintenance, and repairs on a wide range of RV systems, including but not limited to:
  • Electrical (12V/120V)
  • Plumbing and water systems
  • Appliances
  • HVAC
  • Slide-outs, leveling systems, and general mechanical components
• Complete repairs safely, efficiently, and in accordance with manufacturer guidelines and company standards
• Verify repair quality before job closeout

Customer Interaction & Service Experience

• Serve as the primary point of contact for customers during mobile service visits
• Communicate findings, repair options, timelines, and costs clearly and professionally
• Set realistic expectations and provide status updates throughout the service process
• Maintain a courteous, solution-oriented approach while working at customer locations

Estimates, Work Orders & Documentation

• Diagnose issues and prepare accurate service estimates in the field
• Create, update, and close work orders using company systems or tools
• Document labor, parts used, photos, and repair notes thoroughly and accurately
• Obtain customer authorization prior to performing work beyond the original estimate

Payment & Administrative Responsibilities

• Collect payment upon service completion in accordance with company policies
• Ensure proper handling of invoices, receipts, and payment confirmations
• Maintain accurate records for billing, warranty, and compliance purposes

Travel & Vehicle Responsibility

• Travel to customer locations as assigned, managing routes and schedules efficiently
• Operate and maintain company-provided service vehicles, tools, and equipment
• Maintain inventory of commonly used parts and supplies, notifying leadership of replenishment needs
• Maintain accurate DOT travel and trip records for drivers
• Review driver logs, electronic logging device (ELD) data, and mileage reports
• Ensure compliance with DOT Hours of Service (HOS) regulations
• Verify supporting documents such as fuel receipts, tolls, and trip sheets
• Identify and report log discrepancies or violations

Compliance & Safety

• Follow all safety protocols, DOT requirements (if applicable), and company policies
• Maintain required licenses, certifications, and training
• Represent the company professionally in appearance, conduct, and workmanship

Required Qualifications

• 3+ years of RV technical repair experience
• Strong working knowledge of RV systems and diagnostics
• Ability to work independently with minimal supervision
• Proficiency using mobile devices, service software, and digital documentation tools
• Valid driver’s license with acceptable driving record
• Ability to lift, bend, kneel, and work in varying outdoor conditions

Preferred Qualifications

• RVTI certification or equivalent technical certifications
• Prior mobile service or field-based technician experience
• Customer-facing service experience with payment handling
• Familiarity with warranty and insurance repair documentation

Skills & Competencies

• Strong problem-solving and diagnostic skills
• Excellent time management and organization
• Clear written and verbal communication
• High level of accountability and ownership
• Professional judgment in customer-facing situations

Work Environment & Schedule

• Field-based role requiring daily travel
• Flexible schedule based on customer demand and service needs
• Exposure to outdoor environments and varying weather conditions

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.