Customer Services Representative I

Job Description

Job Description

ROLE AND RESPONSIBILITIES: The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately.

The essential duties and responsibilities include, but are not limited to:

• Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.

• Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.

• Verify customer-approved quotes are signed are accompanied with company terms and conditions.

• Verify orders are processed timely and accurately within the ERP system.

• Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Minimum 2 years of sales experience and willingness to learn and receive instruction.

• Minimum Associate’s degree, Bachelor’s degree preferred.

PREFERRED SKILLS

• Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook).

• Familiarity with ERP Software.

• Strong customer service skills.

• Strong communication skills with internal/external customers.

• Strong attention to detail.

• Strong problem-solving skills.

• Strong organizational skills.

• Punctual, reliable, and cooperative with others.

ADDITIONAL NOTES

• Pre-employment drug testing shall be required.

• All applicants shall be authorized to work in the U.S.

COMPENSATION AND BENEFITS

• After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.