SaaS Technical Support Engineer - API & Customer Experience
Incident
incident.io in New York is seeking a technically fluent Senior Technical Support Engineer to be the voice between customers and our Product & Engineering teams. You will handle inbound questions via Slack and our API, implement quick fixes, write scripts, and help scale our support processes. This role requires clear communication and a passion for SaaS products in a fast-paced environment. You will collaborate with Product and Engineering to translate customer feedback into actionable #J-18808-Ljbffr Incident
Vacancy posted 3 days ago
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