Sales and Customer Service Associate

Sales And Coaching Position

This is a high-energy sales and coaching position responsible for generating appointments, conducting athlete assessments, and converting prospects into long-term members. The ideal candidate is comfortable making 75-100 outbound calls per day, handling inbound inquiries, performing movement assessments, recommending the appropriate training solution, and closing memberships and personal training packages. This role is ideal for someone with experience in fitness sales, personal training, or performance coaching who enjoys both coaching and selling.

Hourly + Uncapped Commission + Performance Bonuses

• Make high-volume outbound calls daily to new and existing leads
• Respond quickly to inbound inquiries with a strong focus on speed-to-lead
• Book free trials and performance assessments
• Conduct athlete and adult performance assessments
• Recommend the appropriate membership and personal training solution based on goals
• Close memberships and high-ticket personal training packages both over the phone and in person
• Follow up consistently with prospects through the sales pipeline
• Maintain accurate CRM notes and client communication
• Build relationships with members and prospects to maximize retention and referrals
• Assist with community outreach and lead generation events as needed

Qualifications

• Fitness sales experience required (gym memberships, personal training, wellness, or related industry)
• Experience selling personal training packages or high-ticket fitness services strongly preferred
• Comfortable making 75-100+ outbound calls daily
• Proven ability to close sales both over the phone and face-to-face
• Excellent communication and relationship-building skills
• High-energy, self-motivated, and competitive personality
• Passion for fitness and helping people achieve their goals

Preferred Qualifications

• Personal Trainer Certification preferred
• Experience conducting fitness or performance assessments
• Experience coaching youth athletes or adults in a group setting

Success in this role means:

• Booking 20+ assessments per week
• Maintaining a high assessment show rate
• Closing memberships at a high conversion rate
• Consistently selling personal training packages
• Delivering an exceptional athlete experience that creates long-term members

If you're a driven fitness professional who loves sales, coaching, and making a real impact, we'd love to meet you.

Compensation: $16.00 - $30.00 per hour

D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world's best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.