Field Access Manager - South Carolina

Job Description The Field Access Manager (FAM) serves as the subject‑matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs). The FAM works cross‑functionally with patient support, market access, and field sales to support timely patient access to therapy. The role is remote/field‑based and involves providing approved education to defined accounts within an assigned geography on matters related to access and coverage to facilitate appropriate patient access. Activities Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats. Analyze access trends. Partner cross‑functionally to identify and address barriers to patient access and supporting patient satisfaction. Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy. Monitor payer trends to address access barriers. Provide access information to HCP offices. Provide access education to field teams upon approved direction. Escalate and coordinate on access issues with third parties including hub vendor. Provide education and support on specialty pharmacy issues. Provide information to HCP offices on how the products are covered under the benefit design (Commercial, Medicare, Medicaid). Answer questions about coverage, including payer‑specific access questions. Maintain deep knowledge of regional and national market dynamics, and payer coverage policies. Act as a subject‑matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans. Educate and update HCPs on key private and public payer coverage and changes that impact access for patients. Support patient access to the product by providing subject‑matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes and standard operating procedures. Educate HCP offices on the product hub program including patient support offerings, financial assistance and hub educational resources. Demonstrate knowledge of and communicate information about access resources and payer processes/policies. Attend National and Regional Meetings. Minimum Requirements Bachelor’s Degree; 7+ years’ experience in patient support, healthcare sales or operations, project management, or reimbursement support. Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes. Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality. Excellent interpersonal and communication skills; demonstrated ability to engage and influence stakeholders across teams and disciplines. Competent understanding of hub and patient support activities. Proven ability to manage multiple priorities in a hybrid environment with 20‑25% travel; must reside in the assigned territory/metro area. Ability to operate as a “team player” in collaborating with multiple sales representatives, sales leadership, and internal colleagues to reach common goals. Must be at least 21 years old with a valid driver’s license and a clean driving record. Preferred Requirements Pharmaceutical industry experience. Deep understanding of HCP office workflows, prescription flow, and clinic operations; pulmonology experience preferred. Required Skills Adaptability Cost Effectiveness Analysis Data Analysis Direct Marketing Healthcare Reimbursement Health Economic Modeling Health Economics Health Economics Research Health Policy Analysis Health Technology Assessment (HTA) Interpersonal Relationships Market Research Pricing Processes Strategic Planning Strategic Thinking Preferred Skills The applicant may refer to the official website for application instructions. Additional Information Employee Status: Regular Relocation: No relocation Visa Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 06/22/2026 Requisition ID: R401723 Legal Information San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click the provided link if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or other applicable legally protected characteristics. We comply with all affirmative action requirements for protected veterans and individuals with disabilities. #J-18808-Ljbffr Merck