Account Manager- SLED

Job Description

Job Description

Position Summary

For 80 years, CEC has built its success on strong relationships, trusted expertise, and a commitment to doing right by our customers and each other. Our Account Managers carry that legacy forward by owning and growing a portfolio of enterprise accounts, delivering measurable business outcomes through consultative selling, confident execution, and lasting relationships built on trust-with customers and teammates alike.

This role requires strategic thinking, disciplined follow-through, and strong cross-functional collaboration to expand our full suite of solutions, including projects and managed services.

Key Responsibilities

Account Ownership & Growth

• Own a portfolio of enterprise focus accounts with clear accountability for revenue growth and account health
• Identify and close opportunities across CEC's full solution set-projects and managed services
• Expand relationships to drive a balanced revenue mix across all service lines

Consultative Sales Approach

• Understand each customer's business, priorities, and challenges
• Align CEC solutions to real business needs and deliver measurable value
• Earn trusted-advisor status through insight, preparation, and follow-through

Lead with Confidence and Initiative

• Proactively engage new stakeholders and pursue growth opportunities within accounts
• Tackle competitive situations with confidence and persistence
• Maintain momentum and follow through on every commitment

Build Lasting Relationships

• Develop strong, multi-level relationships within customer organizations
• Conduct regular Customer Business Reviews (CBRs) to review performance, reinforce value, and align on future plans
• Champion the Customer Net Promoter Score (cNPS) program -supporting survey participation, owning the results, addressing detractor feedback, and driving continuous improvement in customer satisfaction
• Foster productive internal relationships to ensure successful customer outcomes

Account Planning & Execution

• Build and maintain clear, actionable account plans for each focus account
• Review strategies regularly with sales leadership and adjust as needed
• Maintain a healthy pipeline aligned to account goals

Sales Process & CRM Discipline

• Use Salesforce as the system of record for all account and opportunity activity
• Keep data accurate, current, and complete to support forecasting and visibility
• Follow established sales processes for consistency and accountability

Collaboration Across CEC

• Partner with pre-sales, delivery, and leadership teams to develop solutions and close business
• Align customer expectations with delivery outcomes
• Communicate openly and consistently across all internal stakeholders

Qualifications

Required

• 5+ years managing and growing large, complex B2B or enterprise accounts
• Proven consultative selling skills with a track record of building long-term client relationships
• Confidence engaging stakeholders at all levels, including executive leadership
• Strong organizational skills and sales process discipline
• Experience with Salesforce or similar CRM platforms

Preferred

• Experience selling technology solutions, AV, physical security, or managed services
• Background working in a values-driven, relationship-focused organization

How Success Is Measured

• Revenue growth within assigned accounts
• Solution expansion across projects and managed services
• Pipeline strength and forecast accuracy
• Customer retention, relationship depth, and cNPS scores
• Consistent, accurate use of Salesforce

 

What Success Looks Like at CEC

• You own your accounts and follow through on every commitment
• You build trust-with customers and teammates-through consistency and integrity
• You approach your work with confidence, curiosity, and a willingness to lean in
• You champion the voice of the customer and act on their feedback
• You bring a clear plan, stay organized, and keep a strong pipeline
• You think long-term-about customers, teammates, and the business
• You contribute to a team culture where people support each other and win together

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS:

 

• Ability to define problems collects data, establish facts and draw valid conclusions.
• The duties of this job require the employee to effectively talk and hear English language communications.
• The employee is required to stand, walk, climb, sit and use hands and fingers.
• Some light lifting of objects is required.
• Reaching, grasping and carrying activities also required.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
• Above average intellectual ability and excellent judgment are needed to deal effectively with a wide range of problem solving and trouble shooting activities.
• This job is primarily located in a private office.
• The noise level in the work environment is usually moderate.
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

 

"Essential duties and responsibilities" describe those functions considered to be essential to the performance of the job. All requirements may be modified to reasonably accommodate individuals with disabilities.

 

CEC is an Equal Opportunity Employer