Administrative Assistant - Dental (Niag. Falls & Bflo.)

Administrative Assistant (Dental)

The Administrative Assistant (Dental) provides crucial administrative support to the Dental department in both our Buffalo and Niagara Falls offices. This role requires the ability to work independently and perform a variety of general clerical tasks. The ideal candidate will project a professional image through in-person and over-the-phone interactions while working 3 days in Niagara Falls and 2 days in Buffalo each week.

Responsibilities:

• Maintain confidentiality in all administrative tasks.
• Create and edit documents like reports, invoices, memos, and letters as directed by the Dental Director or management team.
• Perform general clerical duties including photocopying, scanning, faxing, mailings, and filing.
• Manage incoming calls and schedule appointments.
• Greet dental patients upon arrival.
• Utilize a computerized patient information system to register patients and conduct other clerical procedures.
• Validate patient eligibility via medical insurance websites.
• Follow up with patients who miss appointments and arrange for rescheduling when necessary.
• Assist in overseeing patient flow to ensure timely appointments and proper scheduling.
• Participate in Quality Improvement and Quality Assurance activities as needed.
• Interact with patients of diverse backgrounds and ages in a supportive and professional manner.
• Maintain regular attendance and attend mandatory staff meetings.
• Perform other relevant duties as delegated or requested.
• Ability to effectively work in high-pressure situations.

Qualifications:

• High School diploma.
• Minimum of one (1) year of experience in a healthcare office setting.
• Demonstrated independence, flexibility, personal integrity, and the ability to collaborate effectively with patients and colleagues.
• Proficiency in MS Office suite.

Preferred Qualifications:

• Associate degree.
• Two (2) years of experience in a dental office.
• Proficiency in MS Office suite.
• Experience with electronic medical records software.

Physical Demands:

• This role involves periods of sitting, standing, walking, bending, and stooping. Evening work may be necessary.

Hourly Range: $20.00/hr. - $21.00/hr.

Community Health Center of Buffalo