Senior Business Intelligence Analyst

Senior Business Intelligence Analyst

Syracuse NY

Who: HealtheConnections, a respected national leader in providing health information exchange (HIE) services for NYS-based organizations.

What: We're looking for a Business Intelligence Analyst to serve as a senior business intelligence resource for our organization. This role turns customer and business data into meaningful information that supports decision-making, improves operations, and strengthens customer engagement.

You'll work closely with internal team members to design and deliver reports, dashboards, analytics, CRM solutions, and business application improvements that help our teams better understand their data and make informed decisions. You'll understand their needs, translate those needs into practical solutions, and identify opportunities to improve processes, reporting, and user experience.

Why: Data is at the center of what we do. Having reliable, accessible, and meaningful information is critical to how we serve our customers and operate effectively.

This role is a great fit for someone who enjoys taking complex information and turning it into something useful and easy to understand. You'll work with a variety of data including customer demographics/CRM, ticketing, environmental/market base, system usage, and more.

Most importantly, we're looking for someone who can work collaboratively with a small team, think critically, communicate effectively, and take ownership of solutions from ideas through implementation.

Talk to us to see if this is a fit for you!

Primary Responsibilities

• Create and maintain customer lists, segments, and analyses by understanding customer relationships, demographics, and data nuances.
• Design and improve CRM reports, dashboards, workflows, and other system configurations to support business processes.
• Research new CRM, reporting, and automation features and recommend improvements that make work more efficient or improve the user experience.
• Use advanced Excel and other reporting tools to organize complex information into clear, easy-to-understand formats.
• Meet with internal teams to understand their reporting needs and turn those needs into practical solutions.
• Ensure reports and data are accurate by identifying data quality issues and working with others to resolve them.
• Analyze customer and business data to answer questions, identify trends, and provide insights that support better decisions.
• Document reporting processes, business rules, and CRM/business application solutions so they are easy to maintain and support.

Competencies & Experience

• Experience with all Primary Responsibilities listed above is required.
• Experience working in business intelligence, data analytics, reporting, CRM administration, business applications, or a related field.
• Bachelor's degree in business, information systems, computer science, data analytics, or a related field preferred. Equivalent professional experience will also be considered.
• Advanced Microsoft Excel skills and experience working with complex data sets required.
• SQL and Tableau experience a strong plus.
• Salesforce experience a strong plus.
• Ability to work independently, manage competing priorities, and take ownership of complex projects and solutions.
• Excellent analytical and critical thinking.
• Excellent written and verbal communication.

Not sure you meet all qualifications? Research shows that women and members of other underrepresented groups tend not to apply to jobs when they think they may not meet every qualification, when, in fact, they do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

At HealtheConnections, we believe hiring should be personal. Every application is reviewed by a member of our team. We do not rely on AI to determine which candidates are considered for our opportunities.

You're a great fit for us if you're good at…

• Turning data into insights. You enjoy taking complex or disconnected information and finding the story or opportunity within it.
• Solving problems. You approach challenges analytically and look for practical solutions rather than simply identifying problems.
• Understanding people and processes. You can listen to what someone needs, understand the underlying business problem, and translate it into a useful solution.
• Communicating clearly. You can explain data, reporting, technical concepts, and recommendations in a way that makes sense to both technical and non-technical audiences.
• Paying attention to the details. You understand that reliable reporting starts with accurate, well-managed data.

We're a great fit for you if you're looking for…

• A high-performance, high-energy, collaborative environment. One of the best things about working here is our team. They're smart, supportive, passionate, and among the best in the business.
• A dynamic industry. Health information exchange has exciting opportunities on the horizon as the healthcare industry evolves, both within NYS and on the national stage.
• Strong benefits. We cover the cost of medical insurance for employees along with a full suite of benefits, including 401k matching, generous vacation/holiday time, unlimited sick time, flexibility in work hours and hybrid/remote work, and more.
• Work that makes a difference in your community. We're proud to make an impact on the daily lives of health professionals and support improved health outcomes for individuals right here in New York State.

$70,000-$90,000 is the lowest to highest salary that we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, and seniority.