Patient Accounts Receivable Representative

Job Description

Job Description

Patient Accounts Receivable Representative
Location: Clearwater, FL
Employment Type: Temp-to-Hire

TempExperts is seeking a Patient Accounts Receivable Representative to support a growing healthcare technology organization in Clearwater, FL . This role is responsible for assisting patients with outstanding balances, resolving account questions, and supporting revenue cycle operations through professional and compassionate communication.
This is an excellent opportunity for a candidate with medical billing, collections, or revenue cycle experience who enjoys helping patients understand their financial responsibilities while maintaining accurate account documentation.

Responsibilities:

• Review patient accounts after insurance processing to identify outstanding balances and patient responsibility amounts.
• Contact patients by phone to discuss account balances, payment options, and next steps.
• Explain healthcare billing information, including deductibles, copays, coinsurance, and insurance payments, in a clear and patient-friendly manner.
• Answer inbound patient questions related to statements, account activity, and payment responsibilities.
• Document all patient interactions, collection efforts, and account updates accurately within the practice management system.
• Assist patients with establishing payment arrangements when appropriate.
• Identify and escalate account discrepancies, disputes, or unresolved issues to the appropriate internal teams.
• Collaborate with customer service, billing, and revenue cycle teams to provide timely support and resolution.
• Maintain confidentiality and professionalism when handling sensitive patient information.

Requirements:

• High school diploma or equivalent required.
• Previous experience in medical billing, patient collections, accounts receivable, or revenue cycle management preferred.
• Strong customer service and communication skills with the ability to handle sensitive financial conversations professionally.
• Ability to explain complex billing and insurance information in an easy-to-understand manner.
• Experience working with healthcare practice management systems, electronic medical records (EMR), or billing platforms preferred.
• Proficiency with Microsoft Office applications and computer-based systems.
• Strong attention to detail, organization, and follow-through.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.

TempExperts is an Equal Opportunity Employer.