Security Operations Center Dispatcher

ESSENTIAL DUTIES AND RESPONSIBILITIESThey must be a strong multi-tasker with problem solving capabilities; an analytical person that possesses critical thinking skills and is detail oriented.The Dispatcher will effectively prioritize responses to a wide variety of routine, and emergency calls requiring various problem-solving techniques, judgment, and verbal de-escalation.Monitors alarms; burglary, fire, duress and card access system.Monitor security systems and utilize computer systems to track and document security-related incidentsRemain calm in stressful situations and utilize knowledge of basic security concepts to make sound decisionsThey will be responsible for managing incoming telephone and radio calls, providing critical information to various stakeholders, and supporting security operations through monitoring video surveillance systems for Mercyhealth.They will be required to orient and train new personnel as needed.Will be responsible for gaining a basic knowledge of the layout of Mercyhealth hospitals and the location of Mercyhealth clinics.CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONSTo perform the job successfully, an individual should demonstrate the following behavior expectations:Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.EDUCATION & EXPERIENCEHigh School diploma or equivalent preferredOne year of dispatching experience preferred.Basic computer skills required (e.g. Word/Outlook/Excel).A working knowledge of computer systems is essential.A basic understanding of healthcare security concepts is necessary.CERTIFICATION/LICENSUREN/AADDITIONAL REQUIREMENTSPassing the Driver’s License Check and/or Credit Check (for those positions requiring).Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.Must be able to follow written/oral instructions.Must have reliable transportation.OTHER SKILLS AND ABILITIESExcellent communication and organization skillsProficient in computer security systems.Ability to work with minimal supervision.AGE OF PATIENTS SERVEDNeonate (birth – 28 days)Infant (29 days – less than 1 year)Pediatric (1 year – 12 years)Adolescents (13 years – 17 years)Adult (18 years – 64 years)Geriatric (65 years and older)INFORMATION ACCESSPartner may access patient care information needed to perform their job duties.WORK CONTACT GROUPPartners, physicians, patients/family, visitors, vendorsSPECIAL PHYSICAL DEMANDSThe Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.While performing the duties of this Job, the employee is frequently required to sit, to use hands to finger, handle, or feel, reach with hands and arms, talk, hear, stand and walk. Specific vision abilities required by this job include frequent close vision, peripheral vision and ability to adjust focus. The position requires occasional vision abilities of color vision, and depth perception. This position requires occasional climbing, bending, crouching, crawling, kneeling, balancing, twisting, push/pull, lift/carry, and lifting up to 25 pounds.PAY RANGE:$16.89 - $25.33Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and a comprehensive benefits package including:Medical, Dental, VisionLife & Disability InsuranceFSA/HSA OptionsGenerous, accruing paid time offPaid Parental and caregiver leaveCareer advancement and educational opportunitiesTuition and certification reimbursementCertification ReimbursementWell-being ProgramsEmployee DiscountsOn-Demand PayFinancial EducationAnnual recognition/awards eventsPartner appreciation daysFamily entertainment/attractions discountCommunity service/improvement opportunitiesClick here for more details regarding Mercyhealth Careers Benefit Information.At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.Mercyhealth has been nationally recognized for our commitment to our people and culture, including:#1 in the nation on AARP's Best Employers for Workers Over 50One of Working Mother magazine's 100 Best Companies for Working MothersA Top 50 Company and Top 10 Nonprofit for Executive Women #J-18808-Ljbffr