Lead Maintenance Technician

Lead Maintenance Technician / Maintenance SupervisorCompensation: $23.00 per hourStatus: Full-time (40 hours/week)Reports To: Community Manager and/or Maintenance DirectorLocations: Multiple Site Offices in Ithaca, NY (42 units); Watkins Glen, NY (32 units); Horseheads, NY (24 units)Job SummaryResponsible for coordinating and executing day-to-day operations to maintain the physical condition of a 98-unit multi-site property portfolio and ensuring the timely completion of vacant apartments. Ensure the quality, safety, and curb appeal of the property, staff, and residents. Maintain a positive customer service attitude by being professional, respectful, and responsive to vendors, staff, and residents. Coordinate, be available, and ensure proper response for maintenance emergencies outside of business hours.Key ResponsibilitiesLeadership & Scheduling: Schedule and provide on-call maintenance on a rotational basis and carry a cell phone as required for on-call maintenance.Operations Management: Schedule, coordinate, monitor, and perform timely and effective completion of routine resident service requests, preventative maintenance, emergency maintenance, capital improvement projects, and tool and equipment maintenance.Vendor & Project Supervision: Supervise daily activities performed by vendors and contractors.Coverage Planning: Augment duties due to vacations, illness, etc., and provide for effective coverage of all job responsibilities when absent from the property.Property Inspections: Physically walk and inspect the property daily to monitor the appearance and cleanliness of the property, exterior lighting, building conditions, trash rooms, and document and correct any concerns or issues.Data & Software Tracking: Prioritize and perform service requests, document issue and resolution for completed tasks, and update maintenance request status in the property management software program.Technical Repairs: Perform required maintenance and/or repairs involving plumbing, carpentry, electrical, appliances, painting, drywall, HVAC, and fire and security systems.Turnover Coordination: Schedule, coordinate, monitor, and perform the physical work required to turn and prepare vacant units for new residents.Job Specifications (Requirements)Experience: Minimum 2 to 3 years of hands-on apartment or residential maintenance experience.Technical Skills: Solid, practical knowledge of general plumbing, electrical, carpentry, appliance repair, and drywall patching.Travel & License: Valid driver's license and a reliable vehicle required to travel between the Ithaca, Watkins Glen, and Horseheads properties.Availability: Willingness to participate in a rotating evening and weekend on-call schedule for maintenance emergencies.Tools & Tech: Must own basic hand tools and possess the ability to use a smartphone to track daily work orders. (monthly cell phone allowance provided)Physical Ability: Capable of lifting up to 50 lbs, climbing ladders, and working outdoors in changing weather conditions.Communication: Ability to speak professionally with residents and follow directions from management.Applicant Must:Pass Screening: Pass a comprehensive criminal background check and reference verification prior to hire.Provide Transport: Maintain a reliable personal vehicle to commute independently between the three designated property sites.Be Responsive: Respond to emergency on-call pages within 30 minutes when serving on the rotational schedule.Work Independently: Demonstrate the ability to self-manage daily work orders across different location without constant direct supervision.Maintain Professionalism: Display excellent customer service and respect resident privacy while working inside occupied apartments.