Client Service Representative

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a Client Service Supervisor who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Please note the pay range for this role is $20-$22 per hour.

Our Benefits:

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off and holidays

• Employee assistance programs and wellness initiatives

• Flexible options to support a balanced life

Responsibilities

What You'll Do:

• Maintain elements of the assigned clients’ files, and all related paperwork.

• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.

• Assigns homecare aides based on the client’s overall needs and Plan of Care.

• Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.

• Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.

• Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.

• Prepares and submits routine departmental reports as required.

• Records and maintains accurate documentation of the client’s condition and overall service.

• Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.

• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.

• Provides education and coaching on changes to a client’s Plan of Care.

• Maintains positive working relationships with clients, homecare aides and referral sources

• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.

• Performs other related duties as assigned.

• If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.

• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Qualifications

What You'll Bring:

• Excellent organizational skills: ability to multitask and manage multiple responsibilities.

• Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.

• Strong problem-solving skills; ability to deal with conflict in a professional manner.

• Ability to multitask and manage multiple responsibilities.

• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

• Basic computer literacy and typing skills.

• Customer service skills.

Education and Experience:

• At least 18 years of age.

• High school graduate or equivalent preferred; May require higher level of education or certification.

• Current PPD, or Chest x-ray if applicable.

• Medicaid, Waiver, or Home Healthcare experience preferred.

• Other Requirements pursuant to state or local rules as applicable.

Management Authority:

• Conducts performance reviews

• Trains other associates

• Directs work of other associates

Physical Requirements:

• Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds

• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.

• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

• Regular travel on a daily or weekly basis required, even in inclement weather

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Profile Summary

The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client’s care.