Administrative Assistant

Administrative Assistant

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io.

The purpose of this position is to provide ENG/ESL administrative support to the division of Languages, Arts and Social Sciences at the Annandale campus. The administrative assistant helps to manage the day-to-day operation of the ENG/ESL office and help with other disciplines as needed.

Duties and Tasks:

• Performs routine office support activities
• Provides customer service to students and division visitors
• Answers phones and emails
• Assists with contacting students following course changes and enrollment cancellations
• Helps enroll students in classes and helps them understand their schedules
• Provides administrative support to the ENG/ESL Administrative Assistant, Associate Dean and ENG/ESL faculty
• May be required to maintain records and filing systems
• Applies knowledge of basic office practices, procedures and equipment (customer service, telephone computer, copier)
• Serves as first point of contact for the division if needed
• Applies knowledge of grammar, punctuation, spelling and basic mathematics

Special Assignments - May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications - KSA's Requirements:

• Customer service skills and phone etiquette
• Time management and organizational skills
• Ability to learn new technologies
• Ability to work well under supervision
• Detail oriented skills
• Oral and written communication skills in English
• Minimum Requirements:
• Experience working with Microsoft Office Suite
• Experience working in customer service
• Experience working in an office setting
• Experience answering phones and emails

Additional Considerations:

• Proficiency in a foreign language
• Experience with educational setting