Claims Associate - Consumer

Claims Associate - Consumer PRIMARY PURPOSE: Must be Bilingual Brazilian Portuguese To process claims and determine benefits due pursuant to credit card or other financial program benefits plans; to make timely payments and adjustments for specified program claims; and to provide superior customer service. ESSENTIAL FUNCTIONS and RESPONSIBILITIES: Processes first party property claims based on basic coverage as defined by client-specific program. Makes coverage determinations based on investigation/evaluation. Adjudicates proper settlement or denials up to designated authority level. Handles high volume of claims, phone calls and correspondence ensuring claim files are properly documented; meets quality and production goals; and meets customer guidelines and deadlines. ADDITIONAL FUNCTIONS and RESPONSIBILITIES: Performs other duties as assigned. Supports the organization's quality program(s). REQUIREMENTS: QUALIFICATIONS: Must be Bilingual Brazilian Portuguese MUST BE ON RESUME Location: Remote Times: M-F 8-4:30 EST Possible temp to hire Education & Licensing: High school diploma or GED required. Licenses as required or willingness/ability to move toward obtaining appropriate licensing as required. Experience: One (1) year of general office experience or equivalent combination of education and experience required. Claims industry experience preferred. Must be Bilingual - Brazilian Portuguese Skills & Knowledge: Knowledge of first party property and casualty claim adjudication as applicable to line of business Good oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Good organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT: When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."