Senior Project Manager

Senior Project Manager – SaaS Customer Implementations

The primary role of the Senior Project Manager – SaaS Customer Implementations is to lead large-scale, customer-facing SaaS implementation projects from initiation through go-live and stabilization, ensuring successful deployments that deliver measurable value and high customer satisfaction. This role orchestrates complex, multi-workstream projects, manages financials and risks, and partners with customers, internal teams, and third-party vendors for seamless, high-quality implementations.

Responsibilities

• Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live.
• Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts.
• Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization.
• Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations.
• Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations.
• Facilitate customer workshops, requirements sessions, status reviews, and executive updates.
• Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget.
• Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting.
• Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness.
• Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection.
• Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations.
• Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies.
• Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes.
• Champion delivery excellence, customer value realization, and scalable implementation practices.
• Approximately 25% travel to customer sites, Brightree offices, or industry events within the United States.

Qualifications and Experience

• Bachelor's degree in Business, Technology, or Healthcare.
• 5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations.
• PMP Certification.
• Demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments.
• Strong working knowledge of project accounting, budgeting, forecasting, and resource management.
• Proven success leading cross-functional teams without direct authority.
• Experience with complex integrations, interfaces, infrastructure components, or third-party vendors.
• Excellent communication skills and ability to influence stakeholders at all levels.
• Experience in regulated industries or healthcare environments.
• Demonstrates "drives collaboration" by building trust and strong partnerships, fostering open communication and shared accountability.
• Lean Six Sigma Green Belt or Black Belt certifications.
• Experience with SaaS implementations in healthcare, pharmacy, or post-acute care.
• Experience using project tools such as Smartsheet, Jira, MS Project, or similar.
• Experience working in global, matrixed organizations.
• Strong customer orientation and ability to guide customers through change.
• Strategic problem-solving and conflict-resolution skills.
• Ability to simplify complexity and communicate clearly.
• Strong organizational discipline and attention to detail.
• Adaptability in fast-moving SaaS environments.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.