CALL CENTER SPECIALIST

Job Title

POSITION SUMMARY Reports To: Director of Physician Clinic Summary: General duties include answering phone inquiries, scheduling, rescheduling or cancellation of appointments, registering new patients within the EMR system, prescription refill requests and relaying messages from the clinics to patients as deemed necessary. Provide information regarding services conducted at the clinics. Work Schedule: Must be able to work non-standard hours.

SKILLS AND ABILITIES Education: RN, C.N.A, or C.M.A experience is required. Experience: Six months to one year related experience. Computer Skills: Proficient in Microsoft Office, email and basic computer skills for other software used throughout the hospital for your area of responsibility. Certificates and Licenses: RN or C.N.A license or C.M.A certification required. Other Requirements: This position requires constant sitting, use of hands and fingers, as well as frequent walking, reaching outward, lifting and carrying 10 lb or less and pushing and pulling 12 lbs or less.