Floor Staff

Theatre Floor Staff

A Floor Staff is responsible for providing quality guest service in ticket and concession sales while maintaining the cleanliness of the theatre.

Primary Responsibilities:

• Engage the guest, make eye contact, smile, give quick efficient service and give them your full attention
• Consistently keep the box and/or concession area clean, organized and well-stocked
• Inform guests of special promotions and savings
• Process sale of tickets and concession items, assemble food items, operate point-of-sale terminals and make accurate change
• Offer additional products to complement guest's order
• Maintain adequate cash funds and notify manager of the need for cash drops
• Conduct theatre checks every 30-45 minutes for instances of theatre hopping, theft or vandalism
• Keep apprised of seating in crowded auditoriums and know where seats are still available
• Perform routine theatre checks on outside of building in all types of weather for cleanliness, vandalism or loitering
• At night's end make sure all auditoriums, restrooms and game room area(s) are empty
• Conduct crowd control
• Enforcement of all company policies and procedures (MPAA etc.)

Additional Responsibilities:

• Prepare concession stand for theatre opening or closing
• Track inventory and spoilage control
• General theatre cleaning and operational tasks as directed by the Manager on duty
• Handle minor customer complaints; Call the manager if the situation is too difficult

Benefits: Free Movies and Game Play, Discounted Concessions Items, 401(k), Flexible Schedules, Employee Discounts, Health Insurance including Dental, Vision, Life, Accident, Critical Illness and Hospitalization.

Knowledge and Skill Requirements:

• Availability to work evening hours, weekends, and holidays.
• Regular and consistent attendance.
• Ability to actively listen. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to effectively communicate in and comprehend English. Speaking to others to convey information effectively.
• Ability to perform math calculations with speed and accuracy and identify and correct errors.
• Ability to obtain a food handlers permit is essential.
• Must be at least 18 years of age and complete a background check prior to hire or promotion.

Working Conditions:

• Frequent standing, walking, bending, kneeling and reaching.
• Ability to talk, see and hear.
• May occasionally be required to lift up to 50 lbs.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.