Epic Willow - IT Application/ Clinical Application Analyst (Hybrid/Remote)

Job Summary We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas. Epic Willow Ambulatory (Retail Pharmacy) Hybrid if local or fully remote if experienced/certified and not local. IT Application Analyst‑Associate is responsible for providing support for Epic and third‑party applications used by supported departments, including implementation, maintenance, and optimization. The role collaborates with other IT teams, leadership, and end users to ensure a cohesive, integrated product offering. Responsibilities Design, build, and test Epic and third‑party applications for implementation, optimization, and ongoing support. Perform comprehensive testing for all designated applications, documenting testing progress, reporting, and resolving identified issues. Facilitate workflow design and validation in collaboration with end users. Assess and document workflows for assigned applications by interviewing or shadowing users. Determine areas for improvement and optimize workflows, ensuring design and build are completed successfully and integration testing performed. Follow process methodologies, policies and procedures for software support and maintenance to ensure the integrity of electronic data. Recommend technology solutions that improve the quality and efficiency of clinical and operational processes. React quickly and appropriately to situations, anticipating needs, making informed decisions, and seizing opportunities. Coach and mentor junior team members. Complete assigned tasks per defined project scope, timelines, and budgets, and manage multiple implementations simultaneously. Update assigned requests and project tasks, and communicate status updates effectively. Report project or request risks promptly to team members and manager. Coordinate installation of application changes following change‑control processes. Assess incoming incidents and work to resolve issues or, if unable to resolve, escalate appropriately. Use standard departmental process and tools to ensure SLA compliance. Participate in on‑call coverage responsibilities. Adjust work hours as necessary to accommodate scheduled or unscheduled downtimes and implementations. Perform other related duties and responsibilities as required or requested. Education and Experience High School Diploma or GED (Bachelor’s highly recommended). Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation. Experience with Epic EHR preferred. Knowledge of industry‑standard practices in application support function. Licenses, Certifications, and Registrations Certification in the assigned Epic application is required within six (6) months of hire and within two attempts. ITIL certification preferred. RN license to practice professional nursing in the state of Texas required for IT Clinical Applications Analyst applicants. Maintain any current clinical licensure or certification in accordance with the governing board, responsible for all required education and training. Knowledge, Skills, and Abilities Effective verbal and written communication. Ability to interpret and complete technical assignments with minimal supervision. Professional interaction with diverse end users, internal and external teams, and vendors. Knowledge of healthcare operations, workflows, policies, and regulations. Ability to work effectively in a fast‑paced and dynamic environment. Excellent analytical and problem‑solving skills. General knowledge and understanding of supported applications. Ability to understand and redefine processes to implement technology solutions. Detail‑oriented, well‑organized, and demonstrates ownership for project success. Excellent customer service qualities. Interaction with Other Departments and Other Relationships Internal: Interaction with all UMC departments, medical staff, technical personnel at TTUHSC and UMC Physicians, and future Connect affiliates. External: Interaction with multiple vendors from a support perspective. Physical Capabilities Work is of medium demand; walking, sitting, and standing most of the time while on duty. Occasional lifting of equipment required. Adequate hand‑eye coordination and fine‑motor skills required for typing. Talking and hearing are essential in dealing with co‑workers and customers. Environmental and Working Conditions Work is performed in a well‑lighted, heated, and ventilated building. Hours may vary to accommodate the needs of other departments or system maintenance. Many system management functions can only be performed during non‑peak hours. Normal work hours are from 8:00 am – 5:00 pm Monday – Friday. UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Request for accommodations in the hire process should be directed to UMC Human Resources. #J-18808-Ljbffr