Retail Store Associate

Job Description

Job Description

Join the GOAT USA Retail Team!

We’re looking for enthusiastic, customer-focused individuals to join our retail stores as Retail Store Associates. This is a great opportunity for anyone who loves fashion, enjoys working with people, and wants to be part of a growing brand. Perfect for college students or anyone looking for a flexible, rewarding job in a fun environment.

As a Retail Store Associate, you’ll be the face of GOAT USA, helping customers find the perfect items, creating an unforgettable shopping experience, and driving sales. You’ll gain valuable skills in customer service, sales, and teamwork, all while working in a fast-paced, upbeat environment.

At GOAT USA, we believe in building a strong, supportive team. You’ll work closely with fellow associates and managers to keep the store running smoothly, learn the ins and outs of retail, and represent a brand that’s all about energy, positivity, and community.

If you’re reliable, outgoing, and ready to bring the GOAT USA spirit to our customers, we’d love to have you on the team!

WHAT YOU'LL DO:

We are looking for hardworking individuals with a positive attitude for the Retail Store Associate position at the GOAT USA store at the Palisades Center in West Nyack, NY.

Job Purpose

The Retail Store Associate is responsible for creating a great in-store experience by helping customers find what they need, sharing knowledge about products, and keeping the store clean, organized, and fully stocked. This role supports sales by providing friendly, attentive service, assisting with purchases, and making every customer feel welcome- helping build strong relationships and repeat business.

Job Duties and Responsibilities

• Provide a friendly, engaging customer experience and represent the GOAT USA brand positively
• Help customers find products, answer questions, and offer sizing and style guidance
• Operate POS systems and handle transactions, returns, and exchanges accurately
• Work with team members and management to support daily store operations
• Maintain knowledge of products, promotions, and brand initiatives
• Greet customers, hand out stickers, and offer assistance throughout their visit
• Fulfill online and in-store pickup orders accurately and on time
• Follow all store policies, procedures, and loss prevention guidelines
• Understand and follow inventory management policies and systems
• Address and resolve customer concerns and escalate issues when needed
• Maintain an organized stockroom and assist with receiving shipments
• Set up and maintain merchandise displays according to brand standards
• Keep the sales floor clean, organized, and fully stocked

Requirements

• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills
• Excellent organizational and time management skills.
• Exceptional interpersonal and conflict-resolution skills.
• Ability to communicate effectively in English
• Capable of lifting or moving heavy products up to 50 pounds.
• Able to stand and walk throughout the scheduled work shift.
• Basic math skills for handling transactions.

ABOUT US:

GOAT USA is an American casual lifestyle brand built on confidence, connection, and passion. Founded on Long Island in 2016, the brand was created by showing up, building real relationships, and earning trust through everyday interactions. What started in a basement has grown into a nationwide presence, shaped by a commitment to authenticity and a customer-first experience.

We design classic, go-to pieces that balance comfort and style, with collections that evolve through fabric, texture, and fit. Each piece is made to feel natural, versatile, and part of everyday life.

Our growth is driven by meaningful connections—through live event across the country, our e-commerce platform, brick-and-mortar stores, and partnerships with leading retailers. With a team of over 150 employees and more than 365 live events annually, we continue to expand while staying rooted in community.

At the center of it all is Chuck the GOAT, a symbol of self-belief, positivity, and showing up as the greatest version of yourself.

Please visit our Instagram at @goatusa and our website, for a better understanding of the brand, product line, and founder’s story.

Equal Employment Opportunity Statement:

GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.