PARTS COUNTER SALES

Job Title

Performs responsible work ordering and purchasing parts for a large facility. This individual is responsible for maintaining a parts inventory and all pertinent records. Duties involve working with internal and external customers and with several technicians. Work is performed under general supervision.

Role and Responsibilities

Greet and assist walk-in customers.

Answer all incoming calls and emails from customers for the Parts Department.

Look up parts for customers in appropriate catalogs and websites.

Handles the parts and equipment request and issues those items to the customer.

Pulls parts and positions them on the hold shelf and communicates it to the customer.

Will need to pull parts and prepare them for shipping to customer.

Prepares and creates Purchase Order request for the customers part request.

Maintains a Purchasing file for all orders.

Check all incoming packing slips and invoices for ordered parts within the department.

Responsible for maintaining parts and displays for the showroom.

Will assist Warehouse personnel with Monthly PMs.

On occasion will need to load equipment or parts for the customer onto their vehicles.

Will need to assist on sourcing some parts for PMs, sales, service, and customers.

Order out of stock items.

Assist with performing cycle and inventory counts.

Runs and maintains a weekly open sales order report.

Maintains the trouble list report for the parts department.

On occasion will need to assist the Service Parts team with the Technicians.

Will be expected to maintain a clean and safe area.

Expected to participate in training programs provided by ACS.

Qualifications and Education Requirements

High school diploma or GED certificate.

2-years minimum experience in parts

Use of hands/fingers or feel during normal job requirements.

Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl while working.

Lift and/or move up to 50 lbs. (and occasionally up to 100 lbs. with assistance.)

Required to work in areas of extreme temperatures due to weather conditions and operating equipment.

Ability to climb various equipment and ladders, lift and carry tools and components weighing up to 50 lbs.

Requires forklift operation.

Military experience and training with honorable discharge a plus.