Technology Support Specialist

Technology Support Specialist

TCI has an immediate need for a Technology Support Specialist in Frankfort, KY. This is not a C2C opportunity. This is contract opportunity with annual renewal potential. Note: This position requires US Citizenship and work is performed on-site (no remote).

Summary: The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.

Knowledge & Experience:

• Ability to identify and troubleshoot defective equipment.
• Ability to identify and troubleshoot software and application issues.
• Determine and resolve hardware issues prior to deployment.
• Possess network room knowledge and experience.

Essential Characteristics of the Successful Candidate:

• Excellent customer service skills
• Excellent organization skills
• Strong written and verbal communication skills
• Ability to multi-task while taking phone calls in a fast-paced environment
• Self-motivated

Minimum Requirements:

• Education: Bachelor's degree in computer science.
• Education Substitute: Associate degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience.