Deputy Chief of Staff

Company Description

Job Description

Agency Mission:
The New York City Taxi and Limousine Commission (TLC) licenses and regulates the City's taxi, for-hire vehicle, commuter van, and paratransit industries to ensure safe, efficient, high-quality transportation service for New Yorkers and visitors. The TLC sets standards for driver and vehicle safety, enforces regulations, and supports a modern, equitable for-hire transportation network that advances public safety, service, and innovation.

Agency Overview:
Created in 1971, TLC is the charter-mandated regulator of yellow medallion taxis, green Boro taxis, black cars, luxury limousines, commuter vans, paratransit vehicles, and
app-based for-hire services in New York City. The agency issues and oversees licenses for drivers, vehicles, and bases; enforces safety, fare, and operational standards; and works to improve service quality, accessibility, and sustainability across the industry. TLC is an equal opportunity employer committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.

Position Summary:
The New York City Taxi and Limousine Commission (TLC) seeks a highly organized, collaborative, and execution-oriented Deputy Chief of Staff to join the Executive Office. Reporting to the Chief of Staff, the Deputy Chief of Staff plays a critical role in managing executive logistics, coordinating stakeholder engagement, and leading special projects that advance agency priorities.

This role serves as a central operational and relationship-management hub for the Executive Office ensuring that high-priority initiatives, external engagements, and cross-divisional efforts are well-coordinated, responsive, and delivered on time. The Deputy Chief of Staff will work closely with the Chief of Staff, Commissioner/Chair, and senior leadership to support effective decision-making, smooth daily operations, and strong internal and external collaboration in a fast-paced public-sector environment.

Key Responsibilities:

Executive Office Logistics & Coordination
- Manage and coordinate executive-level logistics, including preparation for Commissioner meetings, briefings, public appearances, and external engagements.
- Develop agendas, compile briefing materials, track action items, and follow up with divisions to ensure timely execution of decisions and commitments.
- Serve as a key point of coordination between the Executive Office and TLC divisions to support smooth information flow and operational alignment.
- Support the Chief of Staff in organizing executive priorities, tracking deadlines, and managing workflow across competing demands.

Stakeholder Engagement & External Relations
- Support and help manage relationships with key external stakeholders, including City Hall, City agencies (e.g., DOT, NYPD, DOF), elected officials, industry representatives, advocates, labor partners, and community organizations.
- Coordinate stakeholder meetings, listening sessions, and public-facing engagements, ensuring appropriate preparation, follow-up, and documentation.
- Draft correspondence, briefing notes, talking points, and background materials for executive engagement with external partners.
- Track stakeholder concerns, commitments, and follow-up actions, working with TLC divisions to ensure timely and thoughtful responses.

Special Projects & Cross-Functional Initiatives
- Lead and support special projects and time-limited initiatives assigned by the Chief of Staff and Commissioner, often spanning multiple TLC divisions.
- Manage project timelines and deliverables, and coordinate high-priority initiatives related to safety, worker protections, service quality, accessibility, regulatory modernization, or economic sustainability.
- Conduct research, synthesize information, and prepare clear summaries and recommendations on policy, operational, or regulatory issues.
- Support implementation of agency-wide initiatives by monitoring progress, identifying risks, and flagging issues requiring executive attention.

Policy, Communications & Internal Support
- Assist in the development of executive-level materials, including memos, presentations, reports, and responses to internal and external inquiries.
- Coordinate with policy, legal, communications, and operations staff to ensure materials are accurate, timely, and aligned with agency priorities.
- Help ensure consistent messaging and alignment across divisions on executive priorities and initiatives.

Organizational Effectiveness & Culture
- Support a positive Executive Office culture that emphasizes collaboration, accountability, transparency, and public service excellence.
- Help ensure that information shared with executive leadership is well-organized, accurate, and actionable.
- Contribute to the continuous improvement of Executive Office processes and systems.

Education & Experience Minimum Qualifications:
- Bachelor's degree required; advanced degree in public policy, public administration, transportation, law, or related field preferred.
- Experience supporting senior leadership, managing complex logistics, or coordinating multi-stakeholder initiatives in a public-sector or regulated environment.

Skills & Competencies:
- Exceptional organizational and project-management skills, with strong attention to detail and follow-through.
- Strong written and verbal communication skills, with the ability to prepare concise executive-level materials.
- Relationship-oriented professional with the ability to build trust and work effectively with diverse internal and external stakeholders.
- Ability to manage multiple priorities under tight deadlines in a fast-paced environment.
- Sound judgment, discretion, and professionalism when handling sensitive or high-visibility matters.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word); strong presentation and facilitation skills preferred

To Apply:
Please go to cityjobs.nyc.gov and search for Job ID# 769704 or click the "Apply" button below.

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.

APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.

Location:
New York, NY

Salary:
The range for this role is $95,000-$130,000. Final offers will commensurate with candidate experience and expertise.

Executive Program Specialist - 95788

Qualifications

1. A bachelor's degree from an accredited college and 4 years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position, at least 18 months of which must have been in an administrative, managerial, consultative, or executive capacity or supervising personnel performing activities related to the duties of the position; or

2. A combination of education and/or experience equivalent to "1" above. However,
all candidates must have the 18 months of administrative, managerial, executive,
consultative or supervisory experience described in "1" above."

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.