Dealership Service Advisor - Portsmouth Chevrolet

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Portsmouth, NH, US 5 days ago Requisition ID: 5759 Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations. Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions. Responsibilities Oversee service orders and flow of drive lane Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Happiness scores at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of the service department Set schedules and assigns tasks to service department employees Reinforces company policies and adheres to company standards WRL ...> #J-18808-Ljbffr Key-Auto-Group