Service Management Assistant

Job Description

Job Description

 

COMPANY OVERVIEW:

Electricraft is leading electrical service provider for Commercial, Industrial, and Residential specializing in new Construction and Renovations, Service Management, Communication, Preventative Maintenance, Overhead Lines, and Greenspace in the San Luis Obispo, CA greater area. We are committed to delivering high-quality electrical and service solutions to our clients, utilizing cutting-edge technology and innovative practices.

POSITION OVERVIEW:

The Service Management Assistant at Electricraft, Inc. will provide administrative support to the Service Department by managing daily operations, coordinating service schedules, communicating with customers, and assisting with financial and inventory management. This role will require strong organizational and communication skills to ensure seamless service delivery, enhance customer satisfaction, and support the Service Manager in achieving departmental goals.

QUALIFICATIONS:

• Education:
o High school diploma or GED required; associate degree in business administration or related field preferred.
• Experience:
o 1-2 years of administrative or customer service experience, preferably in a service-oriented business.
o Experience in the electrical, construction, or maintenance industry is a plus.

KEY RESPONSIBILITIES:

• Administrative Support:
• Assist the Service Manager with daily administrative tasks, including data entry, record-keeping, and documentation.
• Organize and maintain service schedules, ensuring timely assignment of technicians and service calls.
• Manage incoming calls and emails related to service inquiries, providing information or directing to appropriate personnel.
• Customer Coordination:
• Act as the primary point of contact for service-related customer inquiries, scheduling, and follow-up.
• Communicate service updates, schedule changes, and service recommendations to customers in a professional and timely manner.
• Resolve customer issues by coordinating with the service team and escalating complex issues to the Service Manager.
• Financial and Inventory Assistance:
• Assist with the preparation of service quotes, invoices, and purchase orders.
• Maintain an organized system for tracking inventory of service parts and equipment.
• Work with the Service Manager to ensure proper billing, customer payments, and vendor invoicing.
• Scheduling and Coordination:
• Schedule service calls and dispatch technicians based on urgency and availability.
• Maintain an updated calendar of technician availability and job status.
• Monitor the progress of ongoing jobs to ensure timely completion and customer satisfaction.
• Documentation and Reporting:
• Prepare reports on service department performance, technician utilization, and customer feedback.
• Ensure that all service records, contracts, and customer communications are accurately filed and organized.
• Collaboration:
• Coordinate with technicians, suppliers, and other internal teams to ensure smooth service operations.
• Assist with project planning, service proposals, and other tasks to support the service team.

CORE COMPENTENCIES

• Skills:
o Strong organizational and multitasking skills.
o Excellent communication skills, both written and verbal.
o Proficient in Microsoft Office (Word, Excel, Outlook) and other standard office software.
o Ability to work independently and as part of a team.
o Basic understanding of accounting principles and inventory management.
• Personal Attributes:
o Detail-oriented with a strong sense of responsibility.
o Professional demeanor and ability to handle customer inquiries with patience and diplomacy.
o Ability to work under pressure and meet deadlines.
• Working Conditions:
• Office environment with occasional visits to job sites.
• Full-time position with standard business hours; occasional overtime may be required based on workload.



 

\nCompany Description

Electricraft, Inc. is a San Luis Obispo based family owned and operated electrical contracting firm. Established in 1984, Electricraft has proudly offered our quality electrical service for Commercial, Industrial and Small Service and Repair projects for 40 Years.

Company Description

Electricraft, Inc. is a San Luis Obispo based family owned and operated electrical contracting firm. Established in 1984, Electricraft has proudly offered our quality electrical service for Commercial, Industrial and Small Service and Repair projects for 40 Years.