Account Manager

Account Manager

TA welcomes highly motivated and energetic people to join us in working to be the world's leader in providing innovative technology for extreme environments. For the last 75 years, we have specialized in the design, manufacture, and marketing of highly engineered elastomer-based products and systems principally for the aerospace and defense markets. We do this in a vertically integrated, 90,000 square-foot facility in Valencia, CA. TA Aerospace is a wholly owned subsidiary of the TransDigm Group, which is an industry leader in design and production of highly engineered aircraft components. TransDigm is a decentralized organization with 50 independent operating units, which drive value through autonomous data-driven market strategy, innovation and execution.

Job Summary

The Account Manager will actively lead and support the customer relationship through all transactions, support, troubleshooting, and overall voice of the customer. The Account Manager at TA Aerospace will ensure that all customers are provided with world class support through quick response time, clear and concise feedback, and an overall entrepreneurial spirit to ensure we exceed expectations and solve problems our competition are unable to solve. Additionally, the Account Manager shall ensure that all customers are aware of our capabilities and desire to support the overall market.

Primary Responsibilities

Accountable for daily and weekly bookings targets by customer and market segment to ensure monthly outlook commitments are met. Manage and execute to all customer required actions including but not limited to: Quoting, PO receipt, RMA, OOR, portal, and other customer actions. Manage and dispute customer scorecards to ensure delivery and quality scores align both internally and externally for all assigned customers. Attend daily BU and Production meetings to guarantee effective communication from both internal status and external communication are aligned. Manage and coordinate the resolution to all customer complaints and/or non-complaint purchase order issues. Business Decisions Based on the Right Amount of Data – Gain/establish active knowledge of TA capabilities, process, and future plans to effectively communicate with our customers. Provide guidance to and training of other employees as needed or directed. Maintain, monitor, and correct ERP data to ensure data accuracy. Fully trained in Export Compliance procedures and Technical Data restrictions. Manage assigned accounts and assigned backup accounts during colleague PTO. Employees primary duties require him/her to use discretion and independent judgement.

Qualifications

Basic understanding of and ability to read blueprints and technical documents. Experience in, and understanding of requirements of the AS9100 Quality System. Experience in the requirements related to the sale of FAA-PMA, TSO approved parts to distribution and the Aerospace Aftermarket. Defense or related industry experience with the understanding of Federal Acquisition Regulations (FAR/DFAR) would be a plus. Demonstrate excellent communication, judgment and influence skills, written and verbal. Well organized, detail oriented and capable of handling multiple tasks simultaneously and accurately. Intermediate to advance proficiency in MS Excel, Outlook, MS Word and PowerPoint. Able to work with limited direct supervision. Must exhibit a high level of motivation and a sense of urgency.

Education/Previous Experience Requirements

AS degree or equivalent: BS/BA in a technical or business field highly desired. 2 or more years of Customer Service/Operations experience in Aerospace manufacturing or related industry and working knowledge of Export Compliance Regulations is required. Experience reviewing and interpreting aerospace purchase contracts and quotes.

Benefits include 8 health plan options, dental, life and supplemental insurance, and 401(k) with employer match. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. TA Aerospace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.