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IT Help Desk Manager - Service Excellence Lead

Caci Inc

CACI International Inc. is seeking an experienced IT Help Desk Manager to oversee a service desk team at National Harbor, MD. The role involves managing operations for over 20,000 users, ensuring timely resolutions of incidents and service requests. The ideal candidate must have 10+ years in IT service management and strong ITIL knowledge. This hybrid position offers a competitive salary and robust benefits, ensuring a balance between work and personal life. #J-18808-Ljbffr CACI International Inc.

Vacancy posted 1 day ago
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