IT Help Desk Manager - Service Excellence Lead
CACI International Inc.
CACI International Inc. is seeking an experienced IT Help Desk Manager to oversee a service desk team at National Harbor, MD. The role involves managing operations for over 20,000 users, ensuring timely resolutions of incidents and service requests. The ideal candidate must have 10+ years in IT service management and strong ITIL knowledge. This hybrid position offers a competitive salary and robust benefits, ensuring a balance between work and personal life. #J-18808-Ljbffr CACI International Inc.
$305k - $375k
...the Head of protective services, this role sits at the... ...expertise and program management craft. While the rest of... ...day‑to‑day operational excellence, you’ll work behind the... ...requests Serve as project lead for cross‑functional... ...coordination across Legal, IT, Facilities, People,...SuggestedWork at officeFlexible hoursShift work$30 - $40 per hour
...Luminis Health Title: HR Service Center Team Lead Reports To: Manager, HRIS Position Summary: The HR Service Center Team Lead provides... ...closely with the Manager, HRIS, to drive service excellence, continuous improvement, and employee experience outcomes...SuggestedFull time$84.9k - $178.4k
## IT Help Desk ManagerNational Harbor, MD, USApply NowFind out how well you match... ...an experienced IT Help Desk Manager to manage operations for a service desk team. The service desk team is... ...centric, shows initiative, demonstrates excellent customer service and communication...SuggestedContract workWork experience placementLocal areaImmediate startFlexible hoursDay shift3 days per week- A clinical services provider in Annapolis is looking for a Supervisor of US to manage clinical oversight and operations, ensuring patient safety and satisfaction. Responsibilities... ..., five years of relevant experience, and excellent communication skills. The role demands...Suggested
$300k - $365k
...health and safety, and crisis management — and it's growing quickly as... ...looking for a Protective Services Strategy & Operations Lead to architect, scale, and... ...Advanced spreadsheet modeling (Excel / Google Sheets) for... ...an immigration lawyer to help with this. Annual Salary...SuggestedContract workWork at officeWorldwideVisa sponsorshipFlexible hours$142.6k - $261.5k
...with confidence. We’ll help you succeed in a globally... ...grounded in EY’s SAP service line capabilities—Supply... ...opportunity As Testing Manager, your focus will be... ...costs, and quality, while leading both technical and non-... ...management effectively. Excellent communication skills...Summer holidayFlexible hours$128.04k - $173.23k
...None Job Family: IT Infrastructure and... ...Description: INFRASTRUCTURE SERVICE LEAD (ISL) YOUR IMPACT... .... Your work will help keep critical operations... ...work drives operational excellence, improves issue... ...teams, network teams, desk side support, and other...Temporary workImmediate startRemote workWorldwideFlexible hoursNight shift- A leading service provider in Annapolis is seeking an experienced Service Manager to oversee the service department. You will lead a team, manage daily operations, and ensure... ...have over 2 years in service management, excellent leadership, communication skills, and a strong...
$152.7k - $294k
...opportunity The Data Security Services (DSS) team is responsible for... ...data. The DSS Service Management Lead will directly report to the Global... ...and attributes for success Excellent verbal and written communication... ...more years of experience in IT Service Management roles. Five...Work experience placementSummer holidayFlexible hoursShift work$19.8 - $30.94 per hour
Ross Stores is seeking an Assistant Manager in Maryland to oversee store operations, ensuring compliance with company standards... ...will manage a team, assist in recruitment, and drive customer service excellence. Responsibilities include payroll administration, scheduling...Hourly pay- ...skilled individual to oversee radiology services across multiple facilities. This role involves... ..., quality oversight, and ensuring an excellent member experience, demanding a strong... ...requires extensive knowledge of financial management and regulatory standards. #J-18808-...Afternoon shift
$80k - $90k
A leading HVAC contractor in Glen Burnie is seeking an Office Manager to provide support and leadership to the coordination team. The successful candidate... ...members, monitoring workloads, and delivering excellent customer service. This role offers competitive perks and a...For contractorsWork at office$40k - $60k
...looking for a detail-oriented and service-driven Remote Booking... ...ideal for someone who enjoys helping others, communicates well, and... ...-up communication Provide excellent customer service through phone... ...Comfortable working remotely and managing your own schedule Able to...Remote workFlexible hours- 606 Riderwood Village, Inc. is seeking an Assistant General Manager of Dining Services to lead the dining team and oversee kitchen, café, and dining room operations. You will ensure mealtime service meets established standards and manage staffing and team development....Weekend work
$17 per hour
...Service Appointment Coordinator Sheehy Auto Stores, a 2025 Top Workplace recognized by the Richmond Times-Dispatch and The Washington... ...What We're Looking For Strong computer skills (Outlook, Excel, Word; dual screens a plus) Excellent customer service and communication...Relocation package- ...skilled culinary candidates to help us provide fresh, fast &... ...leverage your extensive food service industry knowledge, we'd like... ...Department. Assists the Store Manager in preparing work schedules,... ...of hire) is required. Excellent customer service skills required...Part timeLocal areaAll shiftsFlexible hoursShift workWeekend work
$45 - $65 per hour
...A leading energy management firm in the Baltimore area is seeking a Service Manager to lead their service department. The ideal candidate will have over 5 years of commercial... ...hour plus a managerial bonus structure, with excellent health and retirement benefits included. #J-18...Hourly pay- ...This position provides a supportive work environment where your efforts are recognized and rewarded. With competitive salaries and excellent benefits, this is an exciting opportunity to grow your career in a dynamic setting. Don't miss the chance to be part of a company...
- ...The State of Maryland is looking for a Cybersecurity Service Delivery Manager responsible for driving the adoption and effective utilization of centralized cybersecurity services. You will document service details, develop marketing materials, and demonstrate the value...
- ...divh2Food Service Leader - Annapolis, MD/h2pStore 36 - Annapolis,... ...skilled culinary candidates to help us provide fresh, fast... ...Department./liliAssists the Store Manager in preparing work schedules,... ...environment./liliDetail oriented with excellent organizational skills./...Hourly payPart timeLocal areaAll shiftsShift workWeekend work
$171.6k - $392.1k
...Country Opportunity As Delivery Lead, your focus will encompass the planning, driving, and managing of large SAP implementations.... ...to complex problems. Excellent communication skills to convey... ...route you to EY’s Talent Shared Services Team (TSS) or email the TSS at...Contract workSummer holidayFlexible hours- A respected automotive service provider in Maryland is seeking an experienced Automotive Service Manager to oversee the service department. This role involves leading a team of technicians, ensuring high service quality, and maintaining customer satisfaction. Successful...
- ...progress and resolving general customer concerns. We are a 24/7 service company. This position will be on call every other weekend,... ...service/people skills Construction/repairs experience is a plus Excellent communication skills Ability to think and reason strategically...Work at officeWeekend work
- ...seeking a hands-on Service Delivery Leader to... ...operational performance and lead a client-facing healthcare Service Desk team. This full-... ...ensuring service excellence across multiple... ...have over 3 years in IT Service Desk... ...leadership and performance management. The role includes...Remote jobFull time
$20 - $30 per hour
...applicants We’re looking for a motivated Service Coordinator & Payroll Clerk to join our... ...repair order processing. Prepare and manage quotes, invoices, repair orders, and approvals... ...with clean and efficient work habits. Excellent interpersonal skills and a customer-...Hourly payFull timeContract work- ...disabilities in Central Maryland. This role involves consultation with service providers to ensure equitable service delivery. Qualified... ...years of experience in health-related programs. Experience in managing service delivery systems and expertise in Person-Centered...
$18.5 per hour
...Hertz is seeking a Sales and Service Specialist in Maryland. You will assist customers with car rentals, ensuring an excellent rental experience for Lyft and Uber drivers. The role requires outstanding communication skills and a valid driver's license. Your responsibilities...Shift work- City National Bank is looking for a Team Leader II in Loan Servicing to oversee loan boarding and servicing activities. This role requires managing daily staff activities, ensuring data integrity, and compliance with banking regulations while enhancing operational processes...
- Luminis-Health in Annapolis is looking for a Supervisor of Environmental Services to ensure high sanitation levels in the hospital. This position involves managing housekeeping operations, monitoring compliance with safety regulations, and training new staff to maintain...
- ASM Research, An Accenture Federal Services Company is looking for a Problem Mgmt. Lead / Problem Manager in Annapolis, Maryland. The role involves leading the end-to-end... .... Candidates should have a Bachelor's degree in IT or a related field and at least 8 years of experience...
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