Dining Room Supervisor

Dining Room Supervisor

Location: 3100 Shore Drive Virginia Beach, VA 23451 Reports to: Multi-Unit Restaurant Manager FLSA: Non-Exempt, Hourly Schedule: Full-time: Open flexible schedule needed; includes afternoon, nights, weekends and holidays

Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being.

Our mission? Enriching lives through the power of purpose, belonging, and wellness.

We live our values every day: Respect for every person Passion for what we do Professionalism in all we do

Behind every delicious meal and memorable dining experience is our incredible Dining Services Team a dedicated group of Dining Room, Catering, Culinary and Healthcare Dining Partner professionals who bring passion, creativity, and care to every plate they serve. From perfectly prepared dishes to friendly, attentive service, this hardworking team goes above and beyond to make every meal special for our residents, staff and visitors alike. Their teamwork, attention to detail, and genuine love for what they do, creates not just great food, but a true sense of community around the table.

The Dining Room Supervisor plays an important role in creating an exceptional dining experience for our residents and guests across Westminster-Canterbury's dining venues. Under the guidance of the Dining Leadership Team, this position leads and supports dining service teams through teamwork, empowerment, and strong day-to-day leadership. The Dining Room Supervisor ensures dining operations meet established standards while maintaining a high level of service, hospitality, and resident satisfaction. This role oversees staffing, scheduling, training, performance, and team development while promoting a positive and professional work environment. The Dining Room Supervisor is highly visible during meal periods, builds strong relationships with residents and team members, and responds to feedback and special requests with a service-focused approach. This position also helps ensure dining areas are well presented, organized, and prepared for daily service, special events, and holidays. The ideal candidate is passionate about hospitality, enjoys working with people, and consistently models Westminster-Canterbury's values of respect, passion, and professionalism.

What You'll Do In This Role

• Embraces CCL Hospitality Service training and Westminster-Canterbury's community philosophy as the foundation for managing dining venues and service teams.
• Supervises Dining Room Team members and oversees daily service operations, ensuring established standards are consistently met.
• Manages staffing, scheduling, hiring, training, performance evaluations, and disciplinary actions in accordance with policies and procedures.
• Supports the professional growth and development of team members through coaching, feedback, and ongoing training.
• Leads "Show Time" pre-meal huddles and remains visible throughout meal periods to support the team and address resident and guest feedback regarding service and food quality.
• Builds strong relationships with residents, guests, team members, and Administration while responding to resident needs and special requests.
• Ensures proper health, sanitation, cash-handling, and operational procedures are followed throughout the dining areas.
• Identifies opportunities to enhance the dining experience and implements programs that promote resident satisfaction.
• Coordinates dining room dcor, tabletop needs, menus, and special events in collaboration with the Restaurant Manager.
• Supports dining marketing initiatives and special event planning.
• Oversees the preparation and printing of daily, weekly, and monthly menus, as well as menu identifiers for residents and guests.
• Ensures proper operation and maintenance of POS systems.
• Performs other duties as assigned.

Core Competencies

• Must possess excellent communication and problem solving skills.
• Ability to multi-task along with excellent organization.
• Exhibits patience, tact, enthusiasm, and a positive attitude toward residents, fostering strong relationships with team members and guests.
• Capable of handling service issues, staff conflicts, or guest complaints calmly and efficiently.
• Ability to lead, motivate, and supervise servers and dining staff to maintain efficient and high-quality service.

Physical Requirements

• Must be able to stand and walk throughout the shift and regularly bend, kneel, stoop, crouch, reach, climb, and balance.
• Must be able to lift and move up to 25 pounds frequently and up to 50 pounds occasionally.
• Must be able to use hands and arms and have the ability to taste and smell.
• May be exposed to commercial cleaning products.

The Experience You'll Bring

Required

• Education: High school diploma or equivalent
• Two years of leadership experience
• Two years of hospitality industry experience
• Possess a comprehensive knowledge of dining room service techniques, resident relations, plate presentation, sanitation, food handling, personnel administration and special functions.
• ServSafe & CPR certified, or will become certified in the first year of employment.
• Must be proficient in Microsoft Office and Google Suite.
• Knowledge of food safety and sanitation procedures and practices.
• Neat, clean, and professional appearance.
• Ability to adapt to changing schedules, events, and service demands.
• Subject to on-call hours in the event of emergency, weather, etc.
• Works beyond normal working hours, nights, weekends and holidays

Preferred

• Four years of leadership experience
• Four years of hospitality industry experience

Compensation & Benefits

• Compensation Range: $22.33 - $26.75 per hour (based on relevant experience)

• Full-Time Employee (and eligible Part-Time Employee) Benefits & Perks Include:
• Medical, Dental, Vision Insurance (Available Day One!)
• Life & Disability Insurance (Short- and Long-Term)
• Retirement Plan with Employer Match
• Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
• Tuition Assistance + Scholarships for You & Your Family
• Employee Assistance Program (EAP)
• Legal/Identity Theft Protection Plans
• Team Member Discounts
• Career Growth & Leadership Development Opportunities

At-Will Employment Statement Employment with our organization is "at-will," meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.

Equal Employment Opportunity Statement We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by applicable laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.