Front Desk Receptionist

Title: Client Center Coordinator/Receptionist

Location: Chicago, IL

Duration: 6 Month Contract

- 100% in the office presence required

- interview process: 2 rounds: HM in-person + team in zooms

education – bachelor’s

Job description:

previous experience in the hospitality field/receptionist - 2 years

Collaborate and interact effectively with Firm’s senior management, middle management and customers. Provide strategic input and recommendations to business group on event development. Maintain partnering relationships with internal business partners such as Food Services, Conference -Services, Audio Visual, Security and Facilities. Manage all aspects of events including but not limited to: internal consulting, concept proposal development, site selection via RFP process, vendor negotiation, contract administration (including controlling risks associated with attrition and cancellation), hotel management, air/ground travel, total logistics coordination (menus, setup, decor, audio visual), creative writing for invitation, input on graphic design and website development, printing, registration management, coordination of speakers, giveaways, entertainment, activities, and travel staff.

This role will assist with the daily operations of the Client Center. Responsibilities will include (but are not limited to):

• Assist, tend to, and anticipate guest needs by responding to all questions and requests in a timely manner

• Understand, follow, and implement all client center policies and procedures

• Work closely with internal partners including the kitchen, security team, audio visual team, events team and facility teams

• Co-manage EMS (Event Management System)reservation software and oversee the execution of daily meetings and events

• Inspect the spaces daily, complete facilities requests as needed and follow up for completion

• Understand and Communicate daily set ups to appropriate parties

• Maintain a high level of cleanliness, organization, and attention to detail in the space and event rooms

• Manage inventory of pantry, and maintain working knowledge of beverage service and catering

• Understand food prep and health and safety rules, regulations and best practices

• Assist in surveying guest experience and proposing solutions based on feedback

• Various administrative tasks such as: invoice processing, scheduling maintenance calls with vendors, and order kitchen, banquet, and office supplies among others

• Flexibility to work early mornings or late evenings as needed

• Manage the Client Center reservation books, including reporting and metrics

• Oversee Client Center’s daily meetings and events

• Implement, develop, and follow Client Center protocols and procedures (meet and greet, security protocols, catering set-up, client management)

• Liaise with catering partners and any applicable back-of-house staff

• Survey client experience and propose solutions based on feedback as needed

Required qualifications, capabilities, and skills

• Bachelor’s degree preferred

• 2-3 years of hospitality and/or administrative experience; event planning, catering, membership club, or hotel experience preferred

• Excellent time management and written/ verbal communication skills

• Proficiency in Excel, PowerPoint and Word

• Ability to work flexible hours and meet deadlines

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.