Client Care Coordinator

Description

Are you the person everyone relies on to keep things running smoothly, solve problems quickly, and create a great experience for everyone around you?

Do you take pride in being the steady, positive presence in a fast-paced office where details matter and people come first?

The Client Care Coordinator is responsible for ensuring the office operates efficiently while delivering a high-level experience for agents and staff. You will serve as a go-to resource, handling day-to-day needs, maintaining organization, and making sure nothing falls through the cracks.

This role requires someone who leads with service, communicates clearly, and approaches challenges with a solutions-focused mindset. You bring a strong sense of ownership, a genuine care for people, and the ability to stay calm and professional in any situation.

As a key member of the leadership team, you will help foster a collaborative, welcoming, and productive environment where agents feel supported, and the business runs seamlessly!

Compensation and Benefits:

• Starting Pay: $40,000-$45,000
• Full-time, 40 hours/week
• Bonus Structure after 6 months
• Additional Investment opportunities after 1 year
• Paid Vacation, Holiday, and Medical Leave
• 401(k) Retirement Plan
• Health Insurance benefit option

Responsibilities

$40

Qualifications

• 2 years of office/customer service experience preferred.
• Positive attitude with a solutions-focused and energetic demeanor.
• Strong commitment to relationship building, follow-up, and top-tier customer service.
• Tech-savvy with experience in Microsoft Office, Google Suite, and social media platforms.
• Ability to work in a fast-paced, dynamic environment.
• Professional appearance and communication skills, both verbal and written.
• Strong interpersonal etiquette and customer service skills.
• Interest in learning and taking on new responsibilities as requested and as knowledge grows.