Store Manager - Macy's San Bernardino Inland Center

Store Manager - Macy's San Bernardino Inland Center City: San Bernardino Country/Region: US As the Counter Manager, you will coach and manage a team of part‑time associates, inspiring them to excel in providing unparalleled customer experiences and achieving ambitious sales goals. You will expertly manage daily operations, weekly scheduling, and inventory while ensuring full compliance with Pandora and Macy’s standards. Assessment requirement: Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application. Responsibilities Drive and exceed counter sales goals, focusing on comp sales and transaction targets. Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business. Train, coach, and inspire part‑time Sales Associates and Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards. Regularly assess associate performance, offering timely feedback and targeted coaching. Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency. Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices. Ensure impeccable presentation of Pandora jewelry in alignment with Pandora’s VM guidelines and Macy’s visual standards. Regularly audit displays and product positioning to maximize visual appeal and promotional impact. Maintain strict adherence to all Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures. Efficiently manage weekly scheduling to optimize staffing coverage during peak selling periods. Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets. Actively support the District Sales Manager with hiring needs by identifying and recruiting high‑quality talent for the store team. Participate in interviewing and onboarding processes as needed, ensuring candidates align with Pandora’s values and commitment to exceptional fan service. Qualifications Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast‑paced retail environment, ideally within fashion, luxury, or jewelry retail. Strong communication skills, with the ability to charm and captivate an audience and connect with people at all levels. Sharp business acumen and analytical thinking, capable of delivering positive results. Proven talent magnet, skilled in recruiting, retaining, and developing exceptional teams, with succession planning and internal mobility experience. Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems. 18 years old or older, able to provide proof of identity and eligibility to work. Flexible work schedule that includes nights, weekends, and holidays; standing for extended periods may be required. Familiarity with Macy’s or department store retail environment preferred but not required. Base salary of $20.85 to $26.05 per hour, with potential for bonus compensation. Benefits Competitive base salary plus performance‑based bonuses. 401(k) retirement plan. Medical, dental, and vision coverage. Short‑ and long‑term disability. Basic life and AD&D insurance. Annual anniversary gift cards and product discounts. Paid time off: vacation, personal, sick, birthday, and celebration days, plus paid holidays. Learning and development programs, continuous feedback, LinkedIn Learning, and tuition reimbursement. Salary: $20.85 to $26.05 per hour #J-18808-Ljbffr