Senior Infrastructure Engineer

Job Title: Sen ior Infrastructure Engineer

Reports To : Senior Manager Technology Infrastructure

People Leader: No

FLSA Status: Exempt

Job Family: Technical

Job Level: Senior

Job Overview

The Senior Infrastructure Engineer designs maintains and improves infrastructure platforms and services across on-premises cloud and hybrid environments. This role applies advanced technical knowledge to resolve complex infrastructure needs strengthen security and resiliency and improve the reliability and performance of technology environments. The position partners with internal teams managed service providers and vendors to evaluate solutions advance technical practices and align infrastructure services with organizational operational and compliance requirements.

Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities duties and skills. Team members may be directed to perform job-related tasks others than those specifically stated in this description.

• Designs and implements infrastructure solutions that strengthen security connectivity performance and operational resiliency

• Serves as a primary technical liaison with managed service providers technology partners and vendors to review recommendations address technical issues and maintain service and operational requirements

• Leads technical triage and resolution efforts for major infrastructure incidents including stakeholder communication escalation troubleshooting and root cause analysis

• Coordinates resolution of complex infrastructure vulnerabilities through patching validation risk assessment and remediation activities performed internally and through managed service providers

• Provides advanced technical support and oversight for infrastructure platforms including virtualization cloud compute storage network and collaboration technologies

• Designs implements and manages the lifecycle of complex infrastructure solutions across on-premises cloud and hybrid environments

• Strengthens infrastructure reliability availability and recoverability through monitoring capacity planning vulnerability remediation backup and disaster recovery practices

• Coordinates and executes technical workstreams for infrastructure projects coordinating with vendors internal teams business stakeholders and managed service providers

• Provides technical guidance and mentorship to team members and promotes knowledge sharing and operational excellence

• Designs and supports integrations between cloud on-premises and third-party technology platforms

• Develops automates and tests integration processes and operational improvements that increase the efficiency and reliability of technology deployments and infrastructure services

Minimum Required Qualifications

An equivalent combination of education training and experience will be considered.

• High school diploma or equivalent

• 3 years of experience supporting infrastructure environments including infrastructure design administration systems integration incident resolution and/or relevant transferable experience

Preferred Qualifications

• Bachelors degree in Information Technology Computer Science Information Systems Engineering or related field or equivalent combination of education and experience

• 5 years of experience supporting enterprise infrastructure environments

• Industry certifications related to cloud infrastructure networking virtualization security or IT service management

Knowledge Skills and Abilities (KSAs)

A representation of the knowledge skills and abilities necessary to perform this job competently.

• Advanced knowledge of infrastructure technologies including compute storage networking virtualization cloud services identity and hybrid environments

• Knowledge of infrastructure architecture system interdependencies resiliency disaster recovery backup and technology lifecycle practices

• Knowledge of information security vulnerability management access controls risk mitigation and technology governance practices

• Skilled in diagnosing and resolving complex technical issues across interconnected infrastructure technologies

• Skilled in analyzing technical information to identify dependencies risks root causes and appropriate solutions

• Skilled in evaluating infrastructure technologies and recommending solutions based on technical and business requirements

• Skilled in developing technical standards documentation and operational practices

• Skilled in communicating complex technical information to technical and non-technical audiences

• Ability to exercise independent judgment when addressing complex or ambiguous technical problems

• Ability to prioritize competing technical needs incidents projects and operational responsibilities

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of this jobs functions.

• Flexible remote or hybrid (combination of remote & onsite) work environment; requires regular use of online tools systems and collaboration platforms

• General office setting when working onsite

• Participation in an on-call rotation requiring availability for after-hours escalation and response as needed

• Occasional work outside of traditional business hours including evenings and weekends to support technology deployments maintenance and operational or business needs

• Attendance at offsite meetings events or conferences as needed

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work at a computer in a stationary position for up to 8 hours per day

• Ability to occasionally carry light materials (e.g. laptop equipment)

• Ability to travel for business by car or air and stay in public accommodations as needed

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal state and local laws and provides equal employment opportunities without regard to race color religion gender age sexual orientation gender identity or expression national origin military orveteran status disability (including pregnancy) genetic information or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.

Required Experience:

Senior IC