Field Service Power Generation Technician

Technical Specialist And Primary Customer Support Contact

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site.

Key responsibilities include:

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
• Escalates unresolved issues to product specialists/supervisor
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
• Completes training in line with skill and business requirements
• Maintains service vehicle and tools for cleanliness and proper operation
• Ensures adherence to all relevant health safety & environmental policies, procedures and legislation and reports any issues/incidents to site management and to their supervisor

External qualifications and competencies include:

• Communicates effectively
• Customer focus
• Develops talent
• Manages complexity
• Manages conflict
• Self-development
• Health and safety fundamentals
• Diagnostics application
• Electronic service tool application
• Engine systems interactions
• Power generation systems knowledge
• Product repair and maintenance
• Service documentation
• Technical escalation
• Values differences

Additional responsibilities unique to this position include:

• Communicates effectively
• Customer focus
• Develops talent
• Manages complexity
• Manages conflict
• Self-development
• Health and safety fundamentals
• Diagnostics application
• Electronic service tool application
• Engine systems interactions
• Power generation systems knowledge
• Product repair and maintenance
• Service documentation
• Technical escalation
• Values differences

DOT requirements include:

• A current valid license is required for this role
• This role requires a 5 year motor vehicle report, free from major violations
• This role requires applicant to pass a Department of Transportation (DOT) physical
• 3 years driving experience
• This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use
• Federal law requires operators of commercial vehicles to be 21 years of age or older, applicant must be 21 years of age

Job Info

• Job Identification 2430572
• Job Category Service
• Posting Date 06/03/2026, 02:55 PM
• Apply Before 09/28/2026, 02:55 PM
• Job Schedule Full time
• Role Category On-site with Flexibility
• Locations 260 Commercial Road, Spartanburg, SC, 29303, US
• Pay Range 65,600.00 - 98,400.00 USD ANNUAL
• Relocation Eligible? Yes
• Allowable Work Locations AK,AL,AR,AZ,CA,CO,CT,DC,DE,FL,GA,HI,IA,ID,IL,IN,KS,KY,LA,MA,MD,ME,MI,MN,MO,MS,MT,NC,ND,NE,NH,NJ,NM,NV,NY,OH,OK,OR,PA,RI,SC,SD,TN,TX,UT,VA,VT,WA,WV,WI,WY
• Does the role require work to be done 100% onsite due to its operational nature? Yes