Full Time Seasonal Lift Operator

Lift Operator

Discover the allure of the Northwoods at Marquette Mountain Resort. Immerse yourself in our passion for providing an exceptional experience, where every detail is carefully considered. Our resort offers year-round adventure and stunning natural beauty across all four seasons. Whether you seek the thrill of the slopes or the tranquility of the trails, you'll be captivated by the spectacular views of Lake Superior. After a day of exploration, unwind and create cherished memories by the fire with your loved ones. Conveniently located just minutes from downtown Marquette, Michigan, our resort is your gateway to an unforgettable getaway.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

The Lift Operator primarily oversees the smooth and effective operation of an assigned lift station, including the monitoring and operation of lift machinery and same lift station.

Essential Duties and Responsibilities:

• Assist all guests in the safe loading and unloading of the ski lift, ensuring their safety and well-being.
• Provide instruction and superior customer service to all those coming into contact with, enhancing the overall guest experience.
• Check to ensure every skier/snowboarder has valid day ticket/season pass prior to boarding lift
• Perform daily pre/post operation inspections and procedures
• Accurately complete required operational documentation each day, including daily lift logs and facility tracking sheets.
• Slow chairs to ensure the comfort and safety of passengers loading and unloading, creating a positive and enjoyable lift experience. Stop the lifts as necessary.
• Answer guest questions promptly and courteously, contributing to a positive and informative guest interaction.
• Guest Engagement: Warmly greet arriving guests and serve as a primary point of contact to ensure an exceptional resort experience.
• Operational Updates: Proactively communicate accurate, up-to-date information regarding resort operations, including facility openings, closures, delays, and special events.
• Lift Status Advisory: Inform guests of daily lift opening and closing times, as well as any real-time status changes due to weather or maintenance.
• Meet service level objectives and department goals as set by the Supervisor and General Manager.
• Maintain familiarity with all policies, procedures, and rules regarding operation and riding ski lifts, continuously improving knowledge and expertise.
• Implement emergency procedures, including contacting ski patrol, demonstrating readiness to learn and adapt in emergency situations.
• Identify potential hazards and report them immediately, showing initiative and a pioneering spirit in maintaining a safe environment.
• Assist in the evacuation of a disabled lift if needed, demonstrating a willingness to take on challenges and solve problems.
• Maintain load/unload ramps and Lift Shack areas by shoveling or raking snow and picking up trash demonstrating care and stewardship for the resort's facilities.
• Ensure all chairs are clear of snow, ice, and/or grease before loading passengers, ensuring the safety and comfort of guests and colleagues.
• Perform all other job duties as assigned, supporting the overall success of the lift operations and the resort.
• Holiday & Peak Availability: Must be available to work during assigned holiday periods (including Thanksgiving, Christmas, New Year's, Martin Luther King Jr. Day, and Presidents' Day) as these are our busiest operational times.
• Standard Hours: Must be available to work within the department's standard scheduled operational hours.
• Weekend Availability: Weekend shifts are required based on departmental needs.
• Flexibility: Willingness to accommodate schedule adjustments, including opening, closing, or peak-coverage shifts as needed.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• High school diploma or GED equivalent
• Must be physically able to assist customers while getting on/off lift
• Must be psychically able to clear snow or ice
• Work well with a team
• 18 years of age

Physical and mental demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and climb or balance
• The employee is frequently required to sit and stoop, kneel, crouch or crawl and occasionally required to taste or smell
• Must regularly lift and/or move up to 25 pounds
• Specific vision requirements of this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Equipment Used:

Snow removal equipment

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Harsh outside weather conditions.
• Occasionally exposed to wet and/or humid conditions; high precarious places; extreme cold; risk of electrical shock; and vibration.
• Noise level in the work environment is usually loud.
• Regularly work near moving mechanical parts and exposed to outdoor weather conditions and vibration

Benefits (depended on status and hours worked):

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

Marquette Mountain is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.