Lead IT Support Specialist Fulfillment Center

Job Summary Join a highly automated, technology-driven micro-fulfillment center where your work directly keeps operations running. In this hands‑on role, you’ll support hardware, software, and network systems while working with advanced automation. If you enjoy solving technical challenges, working in a fast-paced environment, and making a real impact, this is a great opportunity to grow your skills. What You’ll Do Resolve IT support tickets and maintain accurate system updates Install, configure, and support desktops, printers, and network devices Troubleshoot hardware, software, and connectivity issues (LAN/RF) Support automation systems to minimize downtime Assist with complex issues and identify long-term solutions Partner with vendors and cross-functional teams Monitor performance and recommend improvements Manage IT inventory and equipment across the site Job Responsibilities Lead installation, upgrades, troubleshooting, and repair of hardware and software on or related to desktop PCs, printers, PC hardware systems, PC networks, LAN and RF devices. Such as: Utilizing tracking software to track and monitor the resolution of issues and/or open tickets. Supporting area processes and interface requirements. Resetting equipment or applying solutions to quickly resolve problems. Resolving complex issues and escalated issues from less experienced support staff. Identifying and documenting fault patterns over a period of time and involving other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes. Accountable for managing and planning workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible. Maintain and troubleshoot proprietary material handling software and systems from vendors as needed. Collaborate with customers and advise about technical issues. Answer complex questions regarding PC/printer software/hardware issues, and make IT recommendations. Identify and determine likely reasons for problematic causes. Prepare accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoot second and third level support for any problems experienced by production equipment. May make decisions when outside technical help is needed and called onsite for fixes. Partner cross-functionally to resolve issues. Order and maintain inventory supply (labels, paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc.). May lift and transport PCs, monitors, terminals and printers for deployment as well as repair. Basic Qualifications High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role. Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc. Experience with various software, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer. Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment. Knowledge of network infrastructure & server hardware/software, such as Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare. Hours of support may require weekend, holiday and/or off-hours shift coverage. Willing to travel up to 10% of the time for business purposes (within state and out of state). Preferred Qualifications Bachelor’s degree. Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA. Experience at a distribution center or manufacturing environment. Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP). Experience building and maintaining databases (such as Web, Access and SQL). Experience coordinating service requests with appropriate IT team. Experience working independently and as part of a cross-functional technical team. EEO Statement We will consider employment of qualified applicants with arrest and conviction records. Salary Salary Range: $20.45 - $30 / Hourly #J-18808-Ljbffr