System Specialist

System SpecialistA System Specialist will provide world class leadership for high-profile orders and high-end service support with installations, startups, commissioning and testing, scheduled and emergency services on Precision Cooling Products. The SS is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The SS is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.ResponsibilitiesThe System Specialist is responsible for:Relies on extensive experience and judgment to plan and accomplish work related goalsPerform a extensive amount of extremely difficult and challenging work related tasksRequires no direct supervision while leading and directing othersSupport start-up and commissioning activities for assigned projects Ensure sufficient man-power on site each day to perform start-up and site testing workAssist during start-up and commissioning as necessary, depending upon man-power availability and site locationMonitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service controlProvide first level of tech support assistance to speed up problem resolutionProvide daily status reports to Service management and sales repTechnical support and on-site assistance:Render on site and phone assistance to customers.Communicate with appropriate Technical Support/Engineering on equipment issuesProvides Technical Support on-site or via Telephone to CE'sAssist contractors as required during installation and commissioning of assigned projectsProvides OJT to CE's on various types of equipment in the fieldImplement Field Change Notices (FCN) according to published guidelinesKeep current on Safety Bulletins, Field Change Notices, and Service TipsSafety:Operate in a safe manner in accordance with published safety guidelinesMust wear appropriate PPE as per company guidelines and accordance with job dutiesAdhere to work hours policy guidelines – "14 hours rule"Report all work related accidents or injuries within 24 hours to the appropriate personnel.Administration:Provide accurate and timely reporting according to company guidelines;Time cards, expense reports, mileage reports, ticket closure, forms, et al. Provide Time and Material quotes for customers or contractors for assigned projects, as necessaryProvide estimated time of arrival to the Customer Response Center (CRC) where applicableAssist with scheduling by working within the guidelinesDelegate team tasks as neededMaintain company property according to company policies;Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.Customer Satisfaction:Provide proper and adequate communication to internal and external customersProvide estimated time of arrival to the customer where applicableStrive to provide all customers a "first time fix" for their equipmentMaintain customer satisfaction rates according to company guidelinesAttend Customer/Contractor Meetings as requiredPerformance:Maximize productivity by combining service opportunitiesComplete all work in an efficient and timely mannerCapable of making technical and commercial decisions under pressureProperly evaluate site and equipment for appropriate billing statusMaintain productive utilization rate according to company guidelinesPerform inventory cycle counts according to company guidelinesAdhere to company dress code and safety regulationsUnderstand and comply with company startup/escalation processes and proceduresIn all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associatesMaintain proper and adequate level of internal communications Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.Qualifications:Required experience (One of the following) Minimum 10 years relevant industry/commercial experience and leadership experienceSix years military experience in a related field plus 5 years Liebert product experienceRequired education Must have High School Diploma or a accredited GED1-2 year HVAC Diploma or Technical School DegreeEPA 608 refrigerant license – Level 2 or UniversalInterpersonal Skills ProfessionalLeaderReliableTeam PlayerMust be very proficient with electrical / electronic test equipment and fundamentalsMust be very proficient in reading and interpreting electrical line diagrams and blueprintsTechnical skills Ability to make in depth site evaluation skills to include: environmental temperature, and general operating conditionsIndependently perform fix/repair techniques based on knowledgeAbility to perform proper brazing techniquesCapable of completing tasks and return unit to full operating conditionsIn depth knowledge on Liebert Products and the ability to leadCapable to train and supply instructions to other CEsAbility to summarize and report all work related tasks performedProject Management skills & experience a plusStrong skill sets Ability to schedule and coordinate work schedules for other associates and subcontractorsAbility to provide technical support via telephone or in person to other associates or vendorsAbility to instruct on the job training to other associatesAbility to delegate work activities to associates in a work group based upon skill levelOutstanding communication skillsCustomer service skillsTroubleshooting skillsSafety proceduresSuperior organizational and planning skillsComputer skillsMechanical aptitudeStrong communication skills Ability to communicate with all levels within the customer organizationStrong verbal communicationExcellent written skillsAble to manage stressful situationsExcellent time management ability, capable of working without direct supervision.Physical & Environmental Demands:While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 poundsNotes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.Extreme cold (below 32*