Sr Product Manager

Job Posting Title:

Sr Product Manager

Req ID:

Job Description:

Department Description

Disney isnt just another job; its a career. We are a global leader in entertainment and experiences committed to delivering exceptional Guest and Cast experiences through innovation technology and operational excellence. As a Senior Product Manager at Disney you can combine your passion for technology and Guest experience to create compelling and delightful experiences for our valued Guests and Cast.

Team Description:

The Senior Product Manager Point of Sale Platform is a senior individual contributor role on the Retail and Restaurant Technology team responsible for owning and delivering large multi-quarter product initiatives for Disneys Point of Sale (POS) platform across Retail and Food & Beverage businesses including POS modernization international deployments and enterprise platform replacement programs. Working in close collaboration with key stakeholders and partners this role develops an understanding of business and technical capabilities identifies gaps and executes product roadmaps for assigned initiative threads.

A successful candidate is highly collaborative works effectively in a matrixed organization while wearing multiple hats is comfortable working autonomously on complex programs and is adept at synthesizing a variety of technologies and capabilities into high-quality simple products and applications. Serving as a product leader for assigned large programs the Senior PM acts as a liaison to development implementation and support teams and drives enhancements backlog ownership and the prioritization of features and capabilities. This role brings a working understanding of how POS systems connect to the broader technology ecosystem including supply chain mobile platforms data warehousing and payments and ensures cross-system dependencies are surfaced understood and reflected in product decisions.

What Youll Do:

Product Strategy & Roadmap

• Owns product direction and execution for assigned large POS initiatives contributing to the development of product strategy and feature vision that enhances Guest and Cast experiences across Retail and Food & Beverage programs.

• Develops and maintains a prioritized outcomes-driven product roadmap for assigned initiative threads prioritizing initiatives relative to business needs and aligning to strategic and tactical business objectives.

• Works with the business to determine the real issue that needs to be solved or the opportunity to do things differently translating ambiguous needs into clear actionable product direction.

• Supports business cases and business technical and financial feasibility assessments to ensure benefits align to enterprise priorities.

• Identifies product improvement opportunities by staying involved in initiative delivery and stakeholder feedback and recommends process and technology improvements that increase product effectiveness.

• Provides advice and recommendations on emerging trends and technologies useful to both the business and Technology in the delivery of POS initiatives.

POS Domain Expertise & Industry Knowledge

• Develops subject matter expertise in Point of Sale with knowledge spanning hardware (terminals handhelds kiosks peripherals) software payment processing menu/catalog management reporting and offline resilience across both retail and restaurant environments.

• Understands the distinct requirements of retail POS (item lookup inventory integration returns loyalty associate-facing workflows) versus restaurant POS (order sequencing kitchen display systems modifier management table management and speed of service).

• Applies operational knowledge of Food & Beverage and Merchandise environments including Quick Service Table Service kiosk grab-and-go and specialty retail to inform product decisions.

• Stays current on the broader POS industry including leading vendors (e.g. Oracle MICROS Toast Lightspeed Square Stripe) and emerging trends in unified commerce mobile payment and AI-enabled ordering and applies relevant insights to Disneys platform direction.

Feature Definition & Product Lifecycle Execution

• Owns and manages key phases of the product lifecycle including requirements gathering backlog grooming and delivery tracking from problem definition through feature delivery adoption and outcome measurement.

• Leads the creation of technical specifications and user stories to enable system modification or development refined to a sufficient level of detail to allow Architects and Software Engineers to design develop and implement appropriate solutions.

• Defines and refines product features by synthesizing inputs from end users (e.g. surveys analytics) business stakeholders (e.g. pricing marketing) and industry trends.

• Combines business requirements into a prioritized backlog grouped into project iterations and manages the scope and traceability of requirements throughout the project lifecycle.

• Reviews and signs off on solution designs ensuring business requirements are verified validated and delivered and participates in functional design construction and testing.

• Establishes performance metrics and KPIs to evaluate feature effectiveness draws inferences and drives iterative enhancements and prioritization decisions.

• Drives Agile standups backlog grooming and planning and ensures required outcomes are built tested communicated and delivered on time and within budget.

Cross-System Dependencies & Platform Integrations

• Maintains a working understanding of the systems the POS platform depends on and integrates with including supply chain and inventory loyalty and guest identity mobile ordering and payments kitchen display and production systems and data warehousing and analytics.

• Identifies and surfaces cross-system dependencies early in the product lifecycle ensuring feature design accounts for integration complexity data contracts and downstream impacts before Engineering begins solution design.

• Partners with product teams and architects across adjacent platforms to align on integration standards API contracts and shared data definitions.

• Manages project interdependencies in support of business strategies roadmaps and financial commitments and assists in identifying and managing risks issues and dependencies.

AI Data & Workflow Enablement

• Applies AI-enabled tools and data insights to improve product and operational team workflows planning efficiency and decision quality across POS capabilities.

• Identifies opportunities to apply automation and analytics to reduce manual effort in Cast and operational workflows and improve speed to value.

• Leads or supports proof-of-concepts (POCs) that align with the product vision to validate technical viability and business assumptions.

• Partners with Technology and Data teams to ensure responsible secure and effective integration of AI capabilities into the POS platform and product development processes.

Collaboration Communication & Stakeholder Engagement

• Collaborates with fellow Product Managers and cross-functional teams contributing to team effectiveness by sharing product management best practices and lessons learned.

• Develops and maintains relationships with business vendor and technology stakeholders and manages engagement expectations scope and budget discussions for large or complex initiatives.

• Provides thought leadership and asserts influence by driving complex projects to completion effectively and efficiently escalating issues and recommending appropriate solutions.

• Communicates effectively through written documentation presentations and verbal updates across various levels of the organization providing updates to leadership as needed.

• Supports go-to-market efforts in coordination with marketing content training consumer insights and operations and participates in change control processes to ensure alignment with business and technology expectations.

Required Qualifications & Skills:

• 5 years (3 years with a Masters degree) of product management or equivalent experience driving product strategy and execution ideally in digital or technology roles within the retail or hospitality industry.

• Strong technical product knowledge in the Point of Sale space with functional understanding of retail and restaurant POS environments payment processing and reporting.

• Demonstrated ability to identify understand and drive resolution of complex critical issues and to think strategically and drive ideas into action with a positive outlook and willingness to take personal initiative.

• Understanding of Agile technical practices DevOps and testing concepts (CI/CD TDD) and strong command of agile tools (e.g. Jira Confluence Smartsheet or similar).

• Basic knowledge of public cloud technologies (e.g. AWS) and an understanding of the nuances of data pipeline issues and solutions.

• Experience working in a collaborative matrixed environment with cross-functional Technology teams and operational departments.

• Excellent analytical written and verbal communication skills with the ability to synthesize complex or diverse project data and information and articulate a compelling vision for complex and seemingly disparate concepts.

Preferred Qualifications:

• Direct experience with Disney theme park or resort operations or equivalent large-scale multi-site hospitality or retail operations.

• Hands-on experience with one or more enterprise POS platforms (e.g. Oracle MICROS Toast Lightspeed NCR or equivalent) in a retail or restaurant context.

• Experience delivering enterprise POS platforms across multi-location environments with high transaction volume and complex operational requirements.

• Experience applying AI analytics or automation to platform capabilities or operational workflows to improve Guest or Cast outcomes.

• Familiarity with various funding models and driving products through the stages of the product funding lifecycle.

Required Education:

• Bachelors degree in Computer Science Information Technology Business Administration or a similar field or equivalent work experience.

The hiring range for this position in Lake Buena Vista FL is $135200 - $181200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidates geographic region job-related knowledge skills and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package in addition to the full range of medical financial and/or other benefits dependent on the level and position offered.

Job Posting Segment:

DX Technology

Job Posting Primary Business:

Products & Experiences

Primary Job Posting Category:

Product Management

Employment Type:

Full time

Primary City State Region Postal Code:

Lake Buena Vista FL USA

Alternate City State Region Postal Code:

Date Posted:

Required Experience:

Senior IC