Product Manager, Payments Experience

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including paid memberships, free memberships, community chats, live video, and selling to fans directly with one‑time purchases. Ultimately our goal is simple: fund the creative class. And we’re leaders in that space, with: $10 billion+ generated by creators since Patreon's inception 100 million+ free memberships for fans who may not be ready to pay just yet 25 million+ paid memberships on Patreon today. We’re continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Product Manager, Payments Experience to support our mission. Location: New York or San Francisco. This role is open to those who can be in‑office 2 days per week on a hybrid work model. About the Team The Payments Experience team is establishing Patreon’s position as the most trusted direct‑to‑creator payments platform for fans and creators through seamless, delightful payments experiences. This team owns payments problems end‑to‑end on both web and mobile, from the purchase experience for fans all the way through the account balance withdrawal experience for creators, and the systems and settings in between. The Payments Experience team also partners with teams working on payments platform and internal tooling to deliver fully‑supported product solutions that scale efficiently with Patreon’s growth. About the Role As a Payments Experience Product Manager, you’ll own the strategy and roadmap execution for the core payments user experiences on Patreon. You’ll help us become the #1 most trusted payments partner to creators and their fans by owning the core pay‑in and pay‑out user experiences on web and mobile, as well as membership management, billing, pricing, and the financial data and systems that power the core business of Patreon. You’ll have the opportunity to shape the future of how creators get paid, and you’ll work closely with world‑class designers, engineers, and go‑to‑market teams to deliver thoughtful, high‑quality product experiences. About You You have 5+ years of product management experience, with a successful track record of launching consumer products that solve real user problems. Experience working on user problems in the consumer payments space, including leading or collaborating on platform enhancements. Strong product sense: able to define vision and strategy, and drive execution from discovery through launch and iteration. You have experience delivering internal tools as part of end‑to‑end product experiences. You have experience deprecating products while maintaining user trust. Thoughtful decision‑maker who can balance qualitative insights and quantitative data to set priorities. Strong communicator and collaborator, able to influence cross‑functional partners without authority. Benefits Patreon offers a competitive benefits package including salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401(k) plan with matching. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. Candidates hired into remote‑eligible roles are not required to meet the same requirements. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role. Patreon reserves the right to modify or update compensation and benefits at any time. Equal Opportunity Statement Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. We provide reasonable accommodation during the interview process. If you need a reasonable accommodation, please let us know via email at View email address on click.appcast.io. #J-18808-Ljbffr