Principal Engagement Executive

Overview Our Company Adobe empowers everyone to imagine, create, and bring any digital experience to life. Our 30,000+ employees build future-focused solutions for creators, students, small businesses, enterprises, and nonprofit organizations. Adobe is hiring to grow the next decade of growth and empower employees to make an impact. The next big idea could be yours. About Adobe Adobe changes the world through digital experiences. Our mission is to empower people to build powerful content and deliver outstanding customer experiences at the intersection of creativity and data. We cultivate a workplace where innovation, inclusion, and impact thrive, and we provide opportunities for leadership, growth, and contribution. The Opportunity The Adobe Customer Solutions Engagement Executive manages substantial, innovative projects for critical Adobe accounts. You act as a trusted advisor and strategic guide, helping Sales and Delivery teams align projects with customer objectives, maintaining high customer satisfaction, and delivering measurable business value. You are the primary customer contact in a billable capacity, driving delivery of results while preserving executive connections. This role emphasizes delivery and client relationship supervision, focusing on client and partner communication, cross-functional teamwork, and technical skills to advance business transformation. Success requires collaboration across people, process, and technology with an industry or customer practitioner perspective to produce measurable customer value. What You’ll Do Customer Engagement & Delivery Leadership Entrusted with managing the completion of all engagements related to Adobe's customer service offerings for a defined group of strategic customers in the Americas, ensuring project fulfillment and customer approval across every project and workstream. Ensure customer requirements are met, delivering measurable business value aligned to customer priorities. Act as the primary liaison for customer executive coordination and collaborate with partners within the customer's broader network. Facilitate smooth transition from Sales to Delivery upon contract booking. Ensure successful project closeout and transition to post-delivery teams. Work cross-functionally with Sales, Delivery, and Product teams to align on customer success plans and identify opportunities to drive value across Adobe solutions. Serve as the main partner contact to promptly resolve customer issues and keep projects on track. Operational Excellence Responsible for accurate revenue management, growth and margin execution, including revenue acceleration, backlog burn, expiration/extension management, and alignment with Adobe Finance and Operations teams. Maintain up-to-date and accurate project revenue forecasts. Ensure Project Managers complete operational functions timely and accurately (expense management, time entry, approvals). Accountable for customer health reporting and intervention management. Lead the Adobe Customer Solutions team within assigned accounts, including onboarding and personnel/process changes across all projects. Services Expansion & Opportunity Development Partner with Adobe Sales to build new services opportunities, facilitate contract changes, and addendums. Provide insights for account planning with sales and project delivery units. Lead initiatives to renew and expand partnerships with existing clients, grounded in understanding client objectives and required scope, activities, and resources. Key Attributes for Success 8+ years in professional services, consulting, or customer delivery for large programs, preferably SaaS or enterprise software. Experience with enterprise-level project or program management. Proven track record building positive relationships, managing complex customer engagements, and leading transformation. Strong emphasis on operational rigor and customer value; able to collaborate, lead, and influence in a matrixed organization. Business insight and industry expertise with ability to articulate value drivers and use cases in the customer context through experience-based storytelling. Ability to navigate complex client situations and act as a change agent for clients and Adobe Services. Ability to connect strategy and operational processes. Strong written and verbal communication, executive presence, and client advisory experience. Willingness to travel up to 50% to support client engagements. Bachelor’s degree; MBA or equivalent experience preferred. Digital marketing experience is preferred. Why Join Adobe? This role offers an outstanding opportunity to shape Adobe's consulting business, make a significant impact on customers, the business, and your team, and work with highly skilled professionals. Adobe champions a culture that values innovation, diversity, and creativity, and supports growth and impactful work. Adobe is an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers site accessible to all users. If you require accommodation to navigate our site or complete the application process, email View email address on click.appcast.io or call View phone number on click.appcast.io. Pay, Benefits & Notices Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets. The U.S. pay range for this position is $164,600 – $309,900 annually; ranges by location may apply. California: $214,000 – $309,900; New York: $214,000 – $309,900; Illinois: $183,500 – $265,700; Washington: $195,300 – $282,800. Non-sales roles: base salary plus annual incentive; sales roles: total target compensation with commission. Some roles may be eligible for long-term incentives. State-Specific Notices: California: Fair Chance Ordinances; Colorado: Application Window Notice; Massachusetts: Legal Notice. Details follow the posting and local regulations. For accessibility and accommodation, contact View email address on click.appcast.io. AI Use Guidelines for Interviews: Our interviews reflect your skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited or approved as a reasonable accommodation. We provide guidance on AI use in hiring during the process. #J-18808-Ljbffr Adobe Inc.