Business Analyst 1

The Business Analyst 1 will focus on providing specialized support to all teams reporting to the Consumer Loan Servicing Group Manager in Consumer Loan Servicing. Supports new system and process implementation and workflow. Researches specialized problems and takes action to correct. Leads in process improvement ideas and documentation. Partners with internal colleagues, mortgagors, investors, and vendors depending on current assignments, and builds cross‑functional relationships to identify resources, clarify ownership, determine next steps, and resolve issues. Establishes a working knowledge base of current policies, procedures and practices for supported departments. Participates in creation and maintenance of procedures for various departments. Builds test scripts, manages and implements testing and reporting of system enhancements. Independently manages multiple projects and competing priorities, driving assignments through completion. Involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations. Builds cross‑functional relationships to identify resources, clarify ownership, determine next steps, and resolve issues Develops a working knowledge of the policies, procedures, and practices of the supported departments Independently manages multiple projects and competing priorities, driving assignments through completion. Basic Qualifications High School Diploma or Equivalent. 3 or more years mortgage banking or loan servicing experience. Experience with Microsoft Office products - Word, Excel, Visio process mapping, etc. Preferred Qualifications MSP Experience. Proven leadership skills required, including the ability to work well with others. Demonstrates effective problem‑solving skills. Strong knowledge of loan operations and compliance/regulatory guidelines (RESPA, TILA, Privacy, Investor Guidelines). Ability to be flexible and work independently with good time management and a strong attention to detail. Excellent verbal and written communications skills. Ability to organize and address multiple tasks at all times. Exempt Status (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F‑1 students, H‑1B professionals, O‑1 workers, TN workers, E‑3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis. Huntington is an Equal Opportunity Employer. At Huntington, we look out for people. From reinventing banking with game‑changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can‑Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to View email address on click.appcast.io Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction‑free environment, with the candidate on camera and without the use of virtual backgrounds. EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights #J-18808-Ljbffr 0101 The Huntington National Bank