Front Desk Agent

MainStay Suites Columbus North - Worthington Columbus, OH, US The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities Manage guest check-ins and check-outs appropriately Take reservations in person, via email, or over the phone, including group bookings. Operate hotel switchboard, take calls and provide information and transfer calls Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process Qualifications Strong customer service skills with a guest-focused approach. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. Physical ability to stand, walk, and lift up to 25 pounds as needed. Experience in hospitality or customer service is preferred but not required. Availability to work flexible schedules, including weekends and holidays. Compensation $14 - $16 hourly #J-18808-Ljbffr